Assist users with password resetsRemotely accessing computers to work on software related issuesManaging printers(Toshiba and HP)Knowledge of TCP/IPIdentifying and resolving networking issuesExperience with Active directory

Diagnose laptops/tablets Order new parts for damaged units Repair hardware and software Train new employees Supervise and manage a mini team consisting of 3-4 other computer technicians Explain the diagnosis of the computer to clients along with costs of repair

Respond to shopkeepers inquiries; provide speedy and thorough resolutions to problems via email and phone calls Handle escalated and unresolved calls from customer service representatives Resolve issues with production team regarding product problems Assist with refunds and exchanges Respond to customer surveys in a timely manner Walking the customer service floor and answering questions from representatives Answering supervisor calls when no supervisor is available Tested possible bugs on website and provided customers temporary fixes while bugs were resolved

Data Entry Answering multi-line phones Greeting walk in customers Contacting customers to update information in the database