In just three years, this small permanent recruitment business rapidly transformed into a competitive medium-sized permanent and contract recruitment company. During this period, I successfully implemented a range of systems and processes to streamline operations and enhance efficiency. This included the introduction of automation solutions to streamline the recruitment processes.Ensuring the smooth functioning of various departments I managed day-to-day operations but also provided support in HR functions and accounts management. One of the notable achievements during this period was the successful setup of a the contract and on-hire recruitment business, as well complex software integrations and financial systems.• Setup and maintenance of operational and system processes, implementing and documenting procedures • Customisation of company CRM JobAdder software and setup of integrations, such as Sourcr, BurstSMS, Referoo and Invoxy. • Create reports and review data to suggest improvements and identify issues• Reviewing and documenting company CRM process and procedures• Researching software and enhancements• Liaising with recruitment consultants, clients and external support partners • Compliance setup and maintenance• Setup and running of staff Induction programs • Managing the Admin team • HR operations for all staff and implementation of new EmploymentHero system • Accounts and payroll setup/support using Xero and PayHero• IT Support - Microsoft Office 365, Wix and various systems above

Varied Role in IT Operations team including - System Analyst/IBM I Technical Specialist/Technical Writer/Project/Change Management• Working closely with the Operations and Development teams to create and review software requirements, processes, and procedures. • Creating Technical Manuals, User Manuals, SOP• Creating Training environments, Documentation and delivering Training • Security and Capacity procedure planning, documentation, and implementation• Disaster Recovery planning, documentation, and Implementation • Software Testing and Installation• Automation of Operational tasks using SQL and CL scripting• Project/Change Management of multiple projects and software releases• IBM I server technical and customer supportInternal and External Help desk support

• Responsible for supporting over eight production systems across New Zealand and Australia to ensure the efficient operation of the iSeries sytems• Managed system upgrades and user support for development and test environments• Managed technical support across the iSeries system including change control systems, monitoring systems, security, SNA/TCP network infrastructure, Vision CMS.

• Managed and supported six AS/400 platforms by providing on-call technical support• Monitored system performance, fault finding and provided technical solutions• Performed a variety of hardware and software upgrades• Multiple relocation projects of IBM I systems and complete handover internal and external.• Multiple consolidation projects of multiple systems on to LPAR systems – all hardware and software configuration• Install PC software and hardware

• Monitor banking systems, perform operational tasks and on call support