Amber Vanderpool Email & Phone Number

Springfield, Ohio, United States

*Works closely with senior management in developing short and long term goals.*Works with Insurance Carriers to foster relationships. *Responsible for the development and maintenance of areas, workflow, performance standards, staffing, and supervision. *Foster development and learning of unit managers.*Creates a ongoing relationship with the client and support teams to meet contractual agreements. *Facilitates and participates in regularly scheduled meetings and conferences calls with the client.*Leads team of managers to help oversee workflow, KPI’s, quality and maintains compliance. *Product Owner for EDI Hazard Insurance and API development team. *Oversees a team of over 100 team members including work from home team members.*Leads 5-7 business Analyst to help meet goals.

Springfield, Ohio

*Works closely with senior management in developing short and long term goals.*Responsible for the development and maintenance of areas, workflow, performance standards, staffing, and supervision. *Foster development and learning of unit managers.*Creates a ongoing relationship with the client and support teams to meet contractual agreements. *Facilitates and participates in regularly scheduled meetings and conferences calls with the client.*Leads team of managers to help oversee workflow and maintains compliance. *Oversees a team of over 100 team members including work from home team members.

Springfield, Ohio

* Partners with global team and cross site leadership to help manage workflow.* Manages workflow for global team and conduct trainings.* Manages workflow with teams for up to 35 people (work from home team members included).* Leads team members so they can achieve their individual production and quality standards. * Maintains reports and reviews criteria for reports to ensure correct data is being presented.* Leads projects and develops new procedures for processes.* Developed E-Learning material for team.* Lead Conference calls and meetings for workflow.* Daily compliance and regulations review for NMS, DOJ and CFPB.* Review and resolve client issues.* Creates process improvement for client and insurance system.

Springfield, Ohio

* Monitor multiple workflows (Smartflow Exception queues, Fax queues, Flood, Paper, Paper Faxes Task, Loss Draft, and Customer Service Call queues). * Mentored associates to ensure they are meeting individual production and quality standards. * Resolve client issues relating to hazard insurance and escalated issues from homeowner. * Lead conference calls and call calibration when Unit Manager is not available. * Maintain spreadsheets and file reports required by the center and client. * Monitor and respond to issues from the escalted research and uninsured mailboxes.

Springfield, Ohio

* Handle incoming calls regarding hazard insurance and escrow disbursements. * Handle processing hazard insurance documents and task report. * Assist new hires after training with phone etiquette and procedures. * Assisted with resolving issues and provided research to upper management for clients.

Tipp City, Ohio

* Managed main teller line with 6 to 8 tellers. * Guided staff with communication relationship with customers. * Resolved customers banking issue. * Originated home loans, car loans, and personal loans. * Vault and cash management.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General