Amber Westman Email & Phone Number

Houston, Tx, Us

Support health plan leadership in developing and executing a comprehensive strategy to enhance member engagement and retention for Medicare Advantage plan products, resulting in improved member satisfaction.Develop and ensure accountability for the development of mandated member materials, ensuring compliance with CMS regulations and business requirements, improving regulatory adherence and reducing compliance issues.Utilize data analysis to monitor and evaluate member feedback, identifying trends and implementing actionable improvements.Collaborate and influence cross-functional teams to drive the development and execution of communication plans and tactics, including direct response strategies, communication collateral, and member engagement activities leading to enhance internal alignment and improved program effectiveness.Develop and manage performance metrics and KPIs to track effectiveness and align with organizational goals.

Support health plan leadership in developing plan and strategy to ensure member engagement and retention. Project manage campaigns and member-facing materials to establish a consistent customer experience throughout the member journey.Track and measure programs and materials, monitor outcomes and provide continuous improvement through test-and-learn strategiesSupport key business partners, collaborating with Sales, Product, Member Services, Ops and moreManage the non-mandated communications of the health plan with retention as the end goal to all communicationsLead outbound call team to enhance onboarding of new members. Track, measure, and monitor metrics and trends.

Develop healthcare direct response marketing and growth strategiesProject management and planning with the ability to prioritize responsibilities in line with business objectivesUnderstand market data, analyze results, and build strategies with actionable outcomes.Cross-functional collaboration to build and implement communication strategies, ensuring compliance with CMS guidelines.Lead Communications team and Outbound Call team focusing on member retention and member experience.

Houston Area, Texas

Lead team in developing and executing strategic plans to grow infusion business in key accounts throughout the Houston Medical Center and the greater southeast Texas and western Louisiana area. Accountable for meeting a defined market infusion revenue budget by servicing and growing existing business through accurate business projections, goals, and strategies.Set team culture and deliver high level of cross-departmental collaboration and problem solving.

Plan, develop, organize and implement sales strategy to build and maintain strong relationships with referral sources.Contracting with outside vendors for medical services, including but not limited to DME contracting and medical directorshipsDevelop key messaging for sales to use in sales activities

Beaumont/Port Arthur, Texas Area

Promoting and relaying information about services provided by the companyHost community events to build brand awareness.Identify and market services in hospitals and physician offices.

Master Of Science, Psychology (I/O)

Bachelor Of Science, Family Studies