I am a customer driven hotel manager with a high level of integrity and commitment to outstanding job performance, with 8 years of experience working in the hospitality industry. Dedicated to excellence in customer satisfaction, quality assurance, policy & procedure development, sales procedures to ensure consistent levels of productivity. Well-versed in coordinating personnel from multi-unit teams to achieve optimal results in a fast-paced environment. On a personal note...I love what I do and with every day I am learning, growing and achieving a level of excellence that gets results.