Create quotes and work orders, while managing the jobs and routes for technicians.Maintained scheduling and event calendars for technicians.Received and distributed incoming mail and digital correspondence.Entered information into digital systems to maintain data quality and accuracy.Updated databases and spreadsheets regularly to track progress

Managed producer and agent licenses for internal insurance employees, connecting withanalysts to maintain accurate license status and contact information.Minimized errors by contacting document owners to resolve questions, inconsistenciesand missing data.Achieved daily production quotas through consistent workflow prioritization.

Take incoming calls from customers and bankers, averaging 25-50 claims a day. Meeting all Reg E requirements as well as follow bank policies.Processing fraud claims on customer's banking accounts.Providing aid for ATM deposit machine errors.Closing compromised Debit Cards to prevent further fraud charges.Data entry, including inputting, editing and maintaining data pertaining to customer and investigative information.

Managed call flow with up to 5 calls in queue per minute.Responsible for technician route, provide lunch break and technical support for technicians. Improved customers' expectations of appointment arrival times.Managed and prevented customer complaints.Provided troubleshooting and technical support for technicians and customers. Managed scheduling of customer appointments.Provided suggestions for better workflow that was implemented throughout the department.

Cross-trained and provided back-up for other customer service representatives when needed.Designed and suggested new display ideas to improve moral.Managed quality communication, customer support and product representation for each client.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.

Maintained a clean and organized eating environment.Prevented store losses using awareness, attention to detail and integrity.Trained new employees.Developed highly empathetic client relationships.Worked as a team member performing cashier duties, product assistance and cleaning.