Amber Yoder Email & Phone Number

5900 Parkwood Pl, Dublin, OH 43016

• Researched, reviewed, and analyzed claims issued by members and providers to best determine course of action
• Identified and obtained all relevant supplementary information (medical records, contract language, process/procedures) in order to make an appropriate determination as to whether a claim should be approved or denied
• Completed necessary documentation of final determination of appeals or grievances. Communicated determination to members or providers, as well as to all appropriate internal or external parties within the required time.
• Managed assigned caseload while complying with Medicare and Medicaid guidelines, and regulatory HIPAA requirements

21 E State St, Columbus, OH 43215

• Tracked, monitored, and evaluated IT Assets for over 1,000 hotels, resorts, and conference centers
• Input, organized, and maintained records in company’s Cloud-Based WiredContact CRM Software database to proactively aid, make decisions for, and/or best advise the client
• Established relationships with clients and served as a liaison between third party vendor and client; provided client knowledge on property while handling pricing, technical, and billing issues

1600 Dublin Rd, Columbus, OH 43215

• Maintained up-to-date knowledge of products and services within the telecommunications industry – Evaluated prospective client's wants and needs in order to identify best customer solution, while building rapport
• Managed customer accounts by generating orders in Salesforce database and scheduling client appointments, follow ups, and upgrades
• Generated new business through successful networking, and face-to-face interaction
• Provided oral presentation of products, services, and packages to prospective clients

680 N Pearl St, Columbus, OH 43215

• Supervised a team of 15 – Hired, trained, scheduled, and fired employees in order to best adhere to company standards
• Conserved economic resources by assessing labor, sales projections, revenue, and food and beverage costs daily; monitored and purchased inventory
• Resolved complaints or issues promptly and to the satisfaction of all parties involved
• Maintained social media platforms by continuously promoting new and upcoming products and events

920 Clubview Blvd S, Columbus, OH 43235

• Used detail-oriented skills to provide excellent customer service – Gathered, placed, and managed orders to ensure accuracy
• Verified that guest needs and expectations were met throughout their time at the club

92 Jefferson Ave, Columbus, OH 43215

• Collaborated independently with Adult Basic Education (ABE) and English as Second Language (ESL) students in order to develop their skills in subjects such as Computer Literacy, Mathematics, English, and Citizenship
• Utilized assessment tools and activities to identify the student’s individual learning needs and to maximize student growth

4519 N High St, Columbus, OH 43214

• Managed a team of 10 while accounting for the store’s revenue and expenses; tracked inventory while remaining within budget, and handled customer service requests and issues
• Organized employee trainings and initiatives in order to catalyze company objectives and to direct the team accordingly