• Transformed contracts on zero-revenue accounts – renegotiated and dropped contracts that amounted to $200k per year in losses, shifting sales focus to 250-unit or larger properties, and transferring ownership of tasks on low-fee accounts for added revenue of $40k per month• Saved $208k annually by outsourcing 1.5M mailings each year and reducing much needed warehouse space, capitalizing on aggregated paper discounts, labor, and bulk postage rates Provided QuickBooks portal access to clients – offering credit card and ACH payments – which immediately improved payment timing by 13 days on average, increasing visibility and customer service• Implemented automated system for entering invoices from billing system to accounting system, eliminating 60+ hours of manual entry by accounting team each month and 100% data entry errors• Improved payable process by automation and elimination of paper check runs by integrating with bank system, reducing processing time from 16 hours per week to 2 hours, allowing for 100% virtual process• Led staffing transformations by eliminating near 300% attrition to increase retention and foster a positive and efficient working environment, transforming escalation processes, and providing clear communication pathways, incorporating morale-boosting initiatives, grew accounting team from 4 to 11 employees. • Developed new equipment sales and service line and sourced/implemented software to proactively track and alert for shipping confirmations, delays, and issues - previously managing 1M+ items on a single spreadsheet – which converted $500k loss to <$900, improved accuracy by 39%, boosting morale and trust• Opened new credit line to resolve supply chain issues by doubling inventory to eliminate delays, moved staff to 100% remote, created cloud-based/paperless system to manage transactions, accounts, and financials, and secured both a PPP loan with 100% forgiveness, as well as a substantial ERC tax credit