Amber Abercrombie Email & Phone Number

Philadelphia, PA, US

As a Senior Knowledge Management Specialist at Checkr, I've not only built upon my work as a Knowledge Management Specialist, but have had the privilege of contributing to key initiatives that drive our business forward.One of my notable achievements was contributing to the successful launch of an intelligent IVR to reduce candidate contacts and provide.

At Checkr, I have excelled in SOP and Zendesk macro management while overseeing the CS Knowledge Base. I have successfully migrated over 300 articles from Atlassian Confluence to Get Guru and have implemented maintenance cycles that reduced outdated content and developed auditing processes to maintain knowledge health. I have also enhanced the internal.

United States

As an Assistant Manager, I have assisted in managing operations, issue escalations, as well as have created and monitored reports on ticket processes to support report-based decisions. I have managed ticketing queues of over 15 staff members in addition to creating, organizing, and maintaining articles on the Atlassian Confluence knowledge base to foster.

As an IT Support Specialist, I not only maintain the responsibilities of a Help Desk Assistant, but further provide excellent support in additional ways such as launching DocuSign, a digital signing program, and improving workflows with Smartsheet. Additionally, I have delved deeper into reporting for service desk efficiency and have contributed to the.

As a Triage Specialist, I acted as the first contact between customer and IT department as well as a liaison between students, staff, and faculty and technicians. I referred customers to that appropriate IT resources as well as answered calls and corresponded through email, driving first response time down from 59 minutes to 7 and ensuring customer.

Greater Philadelphia Area

As an administrative assistant, I ran errands, assisted partner programs, created advertisements and advertised organization services, created spreadsheets, recorded attendance, billing, and sales, performed basic office duties, as well as organized the organization’s inventory. As a Market Manager, I have managed multiple Farmer’s markets and have gained.

Temple University, Philadelphia Pennsylvania

Coached college students on effect study habits, life skills, and campus resources, conduct meetings, created, organized, and conducted workshops: online and in person. Gave presentations, hosted events in which students were introduced into the Temple Community and created videos to aid students on various topics. Co-authored The Academic Coach Handbook.

Temple University, Philadelphia, PA

Managed Blackboard site involving blogs and assignments, created lesson plans and course activities, obtained knowledge in the processes of grading, conducted lessons, supervised activities, and organize student events.

Input data into computer, assisted in patrol operations, analyzed and compiled data, and facilitated positive interactions with the community.

I have worked on numerous Temple University Theater productions as well as student-run productions. I enjoy working backstage as part of a crew working to create the world of the play and ensure the run is smooth.

Greater Philadelphia Area

Tutored middle school student in the basic concepts of Math and taught effective study habits.

Master Of Science - Ms, Organizational Dynamics - Leading And Managing Through Change, 4.0

Bachelor'S Degree, Theater And Criminal Justice