Amber Gregory Email and Phone Number

Leading and encouraging a team of staff to carry out duties efficiently and to the standard of the business. Overseeing front of house productivity and presentation of goods given to customers. • Leadership: Organising and motivating a team of staff to work together, providing a smooth service, specifically at peak times of the trade season. Delegating staff to tasks, dealing with customer and staff queries, and overseeing quality and presentation of goods provided to the customer… Show more Leading and encouraging a team of staff to carry out duties efficiently and to the standard of the business. Overseeing front of house productivity and presentation of goods given to customers. • Leadership: Organising and motivating a team of staff to work together, providing a smooth service, specifically at peak times of the trade season. Delegating staff to tasks, dealing with customer and staff queries, and overseeing quality and presentation of goods provided to the customer. • Operations Management: Re-structured staff roles to improve efficiency, customer service, and overall productivity. Training staff members, carrying out induction requirements, ensuring tasks are completed properly, to meet standards of the business.• Award Winning Status: Maintaining high standards ensuring customer satisfaction at all times.• Social Media Engagement: Marketing the business via social media. Updating various social media outlets with content, images and information targeting potential and returning customers. Attended marketing strategy workshops to enhance traffic on social media outlets and increase popularity of the workplace. Show less

Ensuring a high level of excellence is maintained throughout each function or event, all with specific time schedules and different requirements, regarding dietary and decorative needs. • Customer relationships: Building and maintaining relationships with new and regular customers.• Adaptability: Performing kitchen duties without formal training. Including assuming the role as chef cooking meals for customers when the regular head chef was away. • Meeting high standards:… Show more Ensuring a high level of excellence is maintained throughout each function or event, all with specific time schedules and different requirements, regarding dietary and decorative needs. • Customer relationships: Building and maintaining relationships with new and regular customers.• Adaptability: Performing kitchen duties without formal training. Including assuming the role as chef cooking meals for customers when the regular head chef was away. • Meeting high standards: Ensuring all aspects of the golf club and service are catered to the needs of specific cliental for every event and function, ranging in variety and size. • Presentation: Arranging the restaurant and function rooms, paying major attention to details and precise organisation ensuring that a high level of excellence is established and maintained. • Organisation: Carrying out regular cleaning duties, opening and closing the clubhouse alone, money management, inventory management, working with a time schedule, liaising with customers and other staff members over function co-ordination. Show less

A face-passed environment, requiring efficient customer service and constant diligence. • Team Leadership: Trainee supervisor that lead team members to provide excellent service. Ensured quality was maintained throughout order preparation. Carried out regular stock replenishment, kitchen porter responsibilities, and deep cleaning duties. • Customer responsibility: Addressed individuals regularly with food allergies or other food requirements, developing excellent communication… Show more A face-passed environment, requiring efficient customer service and constant diligence. • Team Leadership: Trainee supervisor that lead team members to provide excellent service. Ensured quality was maintained throughout order preparation. Carried out regular stock replenishment, kitchen porter responsibilities, and deep cleaning duties. • Customer responsibility: Addressed individuals regularly with food allergies or other food requirements, developing excellent communication skills and ensuring high standards of customer service. • Flexibility: Member of the front of house team, working unpredictable shifts in a 24-hour establishment. Adapted to the different duties and customer service approaches needed depending on the time of specific shifts. Show less

Represented the university on open and applicant days. Provided guided campus tours, answered queries and ensured all prospective students and guests were excited about future involvement with the university.• Interpersonal Skills: Communicated and conversed with members of the public, ensuring they received a positive and thorough representation of all aspects of the university. • Communication: Ensured that all members of the public felt welcomed, informed and happy to ask… Show more Represented the university on open and applicant days. Provided guided campus tours, answered queries and ensured all prospective students and guests were excited about future involvement with the university.• Interpersonal Skills: Communicated and conversed with members of the public, ensuring they received a positive and thorough representation of all aspects of the university. • Communication: Ensured that all members of the public felt welcomed, informed and happy to ask any questions. Lead them round the University of Plymouth campus and showed them all aspects of the university to ensure they could make an informed decision and left with a positive outlook. Worked as a team with other representatives of the University of Plymouth, safeguarding visitors and ensuring visitors left feeling invigorated by the possibility of future study opportunities within the university. • Problem Solving: Answered broad questions regarding university experience as a whole, student life or specific queries regarding courses of study. Show less

Attended to customers throughout the fluctuating tourist season, aiding preparation of kitchen duties and completing front of house responsibilities. • Training Others: Oversaw and trained other associates to perform their roles and provide the high levels of customer service.• Initiative: As an experienced member of staff, responsibilities included helping new team members adapt to dealing with the diverse requirements of customers. Developed effective management skills… Show more Attended to customers throughout the fluctuating tourist season, aiding preparation of kitchen duties and completing front of house responsibilities. • Training Others: Oversaw and trained other associates to perform their roles and provide the high levels of customer service.• Initiative: As an experienced member of staff, responsibilities included helping new team members adapt to dealing with the diverse requirements of customers. Developed effective management skills throughout the fluctuating tourist seasons, leading members of staff to ensure they performed efficiently at peak times. Responded promptly and effectively to solve any queries from members of the public. Show less