Key Achievements•Honored with the prestigious Qantas Service Award in 2004, 2012, and 2014.•Completed the Business First Attendant upgrade course in 2012, leading to roles with high-profile passengers and elite frequent flyers.•Achieved certification as a safety professional in the aviation sector.•Played a key role in fostering a strong team that effectively supported Qantas's culture and brand while aligning with personal and financial goals.Responsibilities•Delivered exceptional, personalized experiences in the Business First cabins, focusing on top-tier customer service and hospitality.•Greeted all guests professionally, identified special needs, and provided the necessary extra care to enhance their experience.•Adhered to strict grooming and appearance policies, maintaining a polished and professional uniform at all times.•Communicated accurately and effectively with guests, providing clear and helpful information.•Collaborated with crew and guests from diverse backgrounds, maintaining professionalism while recognizing individual needs.•Coordinated with various stakeholders, including cabin safety, catering, operational command, and airport managers, to enhance service, reduce waste and costs, address customer and crew health and safety issues, and implement safety amendments and service recovery measures.•Mentored less experienced cabin crew, promoting the adherence to and improvement of service standards.•Acted as customer service manager when needed due to operational demands or staff shortages.•Ensured compliance with service procedures, standard operating procedures, cardinal rules, social media policies, and safety requirements among colleagues.

• Responsible for greeting all guests in a friendly professional manner, identifying any guests with special needs and ensuring they receive the extra care required. Always adding a personalized touch and creating the difference for guests.• Extremley conscious of distributing and delegation of workload to guarantee maximum production and guest satisfaction.• Investigate and take ownership of complaints, evaluate corrective actions and implement plans to resolve and de-escalate conflicts.• Manage Front office operations and staff whilst upholding brand standards complying with all policies, procedures and standards of operation.• Responsible for various computer reports at the beginning and end of the shifts.• Processed payments, post charges, entered amounts into the computer, and balance accounts at the end of shift.• Maintained high morale, good work environment, sense of professionalism and guide the staff to increase productivity.• Provide performance reviews for the Front Office team, ensure expectations are met and encourage the team to exceed these at all times.• Assist with any training and development of staff, so individuals meet their potential.• Managed guest maintenance and housekeeping requests in conjunction with the engineering and housekeeping departments. To communicate effectively, always to provide clear direction in assigning tasks.• Guest relation duties, following through with all that Gravity Haus represents, going above and beyond to maintain a high standard and that difference.• Stayed current and knowledgeable regarding events and activities in Breckenridge and all areas of Gravity Haus properties. Promoting local events and establishments to enhance guests' stays.• Safety and Security focused, always taking ownership of all emergencies on site during shifts.• Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk, and reception area.

•Implemented and managed the new online booking service for Lonely Planet Travel Guides.•Maintained the database, handling data entry, ongoing maintenance, and assisting property owners with their current listings.•Collaborated with property owners to monitor and track property usage.•Mentored and trained new employees, ensuring a smooth onboarding process and effective team integration.

•Oversaw daily store operations, including high-volume customer service, profit and loss management, and setting and driving sales goals.•Motivated and led teams to exceed sales targets and customer service standards, providing ongoing coaching and mentoring to optimize staff performance.•Enhanced store appearance and achieved merchandising targets through continuous marketing campaigns.•Held accountable for meeting sales targets and key performance indicators (KPIs).•Managed the recruitment, hiring, and training of new associates, as well as budget planning, inventory control, and payroll administration.

• Camp Counselor for girls aged 13-15• Art/Pottery teacher, Director of activities and camping expeditions for girls aged 6 - 15

•Supervised the operation of the high-speed detachable quad lift.•Managed safety protocols and patron control during the ski season to ensure a secure environment.•Delivered exceptional customer service, addressing and resolving issues at the lift and on the mountain.•Oversaw risk management for on-hill operations, including trail safety for events, snow and brush removal, and coordination of patrollers and medical services for injured guests.