Amber Baker Email & Phone Number

Norfolk, Virginia, Us

Direct daily operations and field activities for a team of 20+ commercial HVAC service technicians, supporting projects generating $500K+ in monthly revenue.Act as the primary liaison between sales engineers, contractors, building owners, and internal departments, ensuring clear communication and seamless execution of scope of work and project timelines.Develop and implement streamlined processes to enhance operational efficiency, achieve cost savings, and optimize service delivery.Lead project management for equipment startups, ensuring proper planning, execution, and documentation for successful commissioning.Collaborate extensively with all departments to support the service process and align operational goals.Analyze operational workflows and lead change management initiatives to identify cost-saving opportunities, refine business processes, and enhance operational efficiency, driving revenue growth and improving team performance.

Essen, Nrw, De

Support 40+ manufacturing and administration sites in their tactical indirect procurement requirements by independently evaluating purchase requests >$30K, sourcing materials and services, conducting competitive bids up to $500K, and negotiating contracts and payment terms with vendors. Support North American site stakeholders with continuity of operations while upholding Corporate Procurement Policy, maximizing cost-savings measures and ensuring minimal to no plant downtime.Identify vendor consolidation and payment term optimization opportunities to increase contracted vendor utilization and implement defined improvements.Support Sourcing Managers in strategy implementation at individual sites to include change management communication and vendor transition. Analyze invoice discrepancies to identify root cause, develop a plan to correct the issue with supplier or internal stakeholder and implement process change. Maximize SAP functionality and other e-Procurement tools to increase process efficiencies and enforce compliance to Evonik Purchasing Policy and Procedures.

Miami Gardens, Fl, Us

Create SEO-optimized physician- and patient-facing website and blog content including meta tag, meta description, inbound and outbound link building, H2 headers, and keyword research.Grow podcast audience by repurposing podcast episodes of open discussions with healthcare experts into well-researched long-form articles.Write recruitment-focused blog posts for careers site from topics ranging from military recruitment to culture and leadership development to drive interest in working for ChenMed.Generate clear, concise, captivating social media captions from website and blog content.

Write SEO-optimized website, blog content, and email newsletters for women’s wellness organization that offers proactive diagnostic testing, prescription weight loss, anti-aging peptide therapies, hormone optimization and more via convenient telehealth visits.

Manage website design/development projects in Asana, engaging stakeholders and creating alignment in strategy and direction, and ensuring project scopes and timelines are met.Write SEO-optimized blogs and website content for government, tech, financial, healthcare, and lifestyle clients.

Ideate, write, and edit SEO-optimized blog posts and long-form articles as well as email sequencing for former corporate CEO about leadership and career development, culture, growth mindset, and other topics to drive website traffic and generate leads for B2B service offerings.

Write SEO-optimized website and blog content for a team of grief recovery specialists who provide comprehensive counseling grounded in cognitive behavioral science for patients suffering from grief, loss, trauma, PTSD, and more.Repurpose podcast episodes into blog posts to grow podcast audience and improve SEO.

Write SEO-optimized blog posts, website content, product descriptions, social media captions, and email marketing lead-ins for women's hormone health influencer, best-selling author, and podcast host Dr. Mariza Snyder.

Davidson, North Carolina, Us

Manage large-scale HVAC projects for top-tiered team of systems engineers and drive key deliverables while keeping stakeholders engaged and supported from start to finish.Analyze assigned projects, establish schedules and project parameters, and set procedures to track and accomplish system objectives; and maintain quality and accuracy while maximizing output under stringent deadlines.Issue purchase orders and coordinate scope and timeline with vendors, ensuring deadlines are met.Maintain a high level of customer engagement, satisfaction and loyalty, as measured by high customer satisfaction scores.Proactively identify and mitigate customer-impacting risks during production and shipment of equipment.Lead cross-functional process-optimization team and assist in successful deployment of process improvements.

Davidson, North Carolina, Us

Coordinated field activities and operational resources for a team of 20 commercial service technicians.Served as the primary point of contact for managers, sales engineers, and customers to ensure scope of work and timelines were communicated and executed.Piloted enterprise-wide software deployment and collaborated with Corporate Analyst team to identify functionality flaws and steer improvements.Achieved a 35% increase in maintenance agreement contract compliance with efficient resource allocation.Formally awarded Rookie of the Year (2014) and Service Associate of the Year (2017).

Mclean, Va, Us

Investigated and corrected account errors, defused frustrated customers, provided prompt resolutions, and documented all customer contact in accordance with established guidelines.Educated cardholders on comprehensive rewards programs and redemption options and completed redemptions.Facilitated weekly team meetings to introduce procedural changes and updates.Coached and mentored new associates with live call-listening sessions, offering constructive feedback and taking interest in their career development.Created and implemented associate-engaging contests, driving customer satisfaction, agent performance, and cohesive teaming.

Coordinated logistics, fundraising, and media activities for community outreach events with +1000 attendees. Spearheaded organization rebrand and website overhaul.Implemented improvements to event planning processes for more streamlined execution.Assisted with generating $60,000 in donations for Christmas gift giveaway for at-risk youth.Developed social media presence, engaging over 10,000 collective subscribers and followers in under two years.