Amber Barnard Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Managed a customised, high volume IT equipment database for Australia's Big 4 banks under a large scale outsourcing arrangement with Telstra. This included management of contractual, physical and financial asset information for over 220,000 assets.* Delivery of best-practice processes for ICT asset life-cycle management including procurement, deployment, maintenance, support and disposal resulting in reduced revenue leakage for customers* Management of leases, warranties and maintenance contracts* Customer relationship management* Business process design and re-engineering* Overseeing the design, testing and implementation of continuous improvement practices * Proactively raising and documenting process gaps and participating in continuous improvement forums * Developing applications and tools to improve accuracy and efficiency * Change control management * Training and leading asset management team * Consistently achieved "stretch performance" by ensuring 100% of SLA’s were met with less than 1% error rate

Bachelor Of Science (Bsc) In Psychology

Certificate Iv In Project Management

Presentation Skills

Business Writing Intensive

Microsoft Visio 2003 Advanced Training

Project Management Fundamentals

Microsoft Project 2003

Microsoft Excel 2003 – Advanced

Certificate I & Ii, Business Services, Office Administration

Higher School Certificate