Amber Batiste Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

- Assist with the set up and configuration of Quinstreet’s clients to ensure a seamless onboarding- Serve as the subject matter expert for questions from sales, account managers, marketing, and operations teams around systems across the organization, sought after as systems trainer to other new hires across the business- Orchestrate full ownership in systems migration process, proactive in problem solving, organizing and communication to operations, engineering and account management teams

Austin, Texas Area

[Modernize Home Services was acquired by QuinStreet, July 2020] - Develop and deploy over 300+ CRM API integrations for new and existing customers with 25 different CRM platforms such as Salesforce, Hubspot, LeadPerfection, and Zoho. - Execute daily troubleshooting tickets and clients' obstacles analysis while supporting the client’s visions. - Experience working with (SQL) and database techniques to perform probability & ad-hoc analyses to improve business decisions. - A self-starter who is willing to be hands-on and find innovative solutions with a consistent track record of influencing project execution in high performing cross-functional processes. - Using analytical skills to problem solve while utilizing sophisticated business intelligence tools to optimize clients’ performance.

Austin, Texas

- Spearhead development and oversee all launches of contact center software by enhancing operational integrations to improve customer interactions - Prioritize, complete and monitor JIRA ticketing software and operational issues as tier one support in an active environment - Work with account management teams to develop profitable strategies for customers’ retention and increase sales while assisting all new account setups - Specify user access levels for each software segment to protect custom integrations while continuously developing best practices in a timely manner - Motivate over 80+ overseas and remote staff members to contribute to continuous improvement, quality and growth of the contact center department by using analytical and problem-solving skills - Communicate constantly with stakeholders by coordinating information and analysis of operational opportunities and accomplishments through identifying technologies revisions and customer adjustments. - Develop, sample, and implement systems and processes to maintain core metrics while revamping customers’ interactions through contact center software. - Maintain and oversee issue tracking software and project management dashboards for internal modifications within the department to resolve daily obstacles. - Evaluate operational strategies by identifying technologies, user requirements, and customer service standards by coordinating information and analysis to departmental heads for optimizing strategic plans.

Metairie, Louisiana

- Quality checked point of sale components to determine compliance, to specifications, reporting of any unacceptable parts to optimize productivity - Led, trained and coached key team members on POS, Zebra, Guest Service and Self - Checkout techniques to establish expectations and ensure compliance with technologies guidelines - Supervised team of 100+ employees working with POS equipment, maintaining effective and cultivating a productive atmosphere - Optimized team performance by training new hires on the use of equipment, best practices, and organizational policies - Recruited individuals with talent, drive and experience, successfully adding high quality customer service to the company - Perform as a leader on duty to a $72 million Target store, as well as opening and closing store operations - Model The Vibe for team members by ensuring tools and routines are constantly use to drive sales, create amazing moments, and increase guest’s experience - Provide your team with orientation and training, counseling and coaching, and on-the-job supportto ensure great service by interacting with guests and team members - Strive to achieve sales goals and maintain budget controls

Baton Rouge, Louisiana Area

- Plan and direct a $20K marketing budget to run a grand opening in Gretna, LA - Directed and Coordinated a new store opening in Gretna, LA with increasing sales daily - Ran direct mail marketing pieces and initiated creation of newspapers’ insert marketing pieces and out-door advertising - Oversaw regional locations training and build relationships with athletic programs for sponsorships and apartment complexes - Increased business opportunities to provide catering and bulk order rates in surrounding areas school, apartments, and businesses - Searched, interviewed, filed and created new employee hires for 6 locations - Hosted event promotions for apartment complexes in the surrounding areas of the business to promote the brand - Kept up with social media postings for all stores Facebook accounts - Measured seasonal direct response marketing incentives to increase awareness of consumers trends

- Maintain and update filing, mailing, and database systems, either manually or electronically - Assist in completion of NCAA compliance forms and reinforced rules and regulations - Assist in arranging and conducting football-related activities, such as camps and pre-game activities

Baton Rouge, Louisiana

- Develop and trained new gymnasts to improve performance - Contribute to better results as a team through leadership and fundamentals - Responsible for the care and leadership of a group of young children - Accommodated young adults in keeping up to date of new material and rules

• Communicate with coaches and cheerleaders on ways to improve technique • Generate a daily schedule of routines, activities, and material • Demonstrate different types of stunts and cheers • Led material’s class to give campers a better insight of skills

Bachelor Of Science (B.S.), Marketing

Activities and Societies: LSU Ambassadors Recruiting Committee SROW Committee Training Committee Served as a campus representative.

Regular/General High School/Secondary Diploma Program

Activities and Societies: Cheerleading Track & Field Homecoming Court/ Homecoming Queen 2010