I work with clients to deliver Microsoft Solution Assessments, helping them to build the cost and technical business cases for migration to Azure and Microsoft 365. A Solution Assessment highlights priority use cases for migration, assesses complexity to move and demonstrates optimised running costs by factoring in rightsizing and Microsoft programs like the Azure Hybrid Use Benefit (AHUB) and Reserved Instances (RI).

• Developed capacity plan, increasing Direct Labor Efficiency.• Responsible for managing all daily operations including, production scheduling, supply chain management, facilities, field service, fabrication, finishing, and electrical departments.• Provided quality and timely service to customers through the recruitment, training, and supervision of management team and employees.• Negotiated and implemented vendor managed inventory for shop tools, supplies and consumables.• Maintained relationships with drop ship vendors through online support, order entry and order fulfillment to includeeBay and Amazon order preferred processing.• Developed database directory for online retailers.• Created product information packages for vendors including product descriptions, images and pricing. Ensured allinformation copy, product and non-product was updated and accurate.• Oversaw products offered and merchandising to ensure sales were maximized and orders delivered were accurate.Worked directly with merchants and drop ship vendors to ensure product images are received and uploaded on thesite, as well as removed discontinued product lines.• Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality andcustomer offerings.• Organic Online Lead Generation.• Managed all aspects of content management for store catalog and promotional activity; coordinated developmentof assets using internal resources and external agencies.• Ensured correct allocation of resources to meet delivery schedules.• Created a recording and reporting system.• Supervised the import and export loads and bulk cargo.• Assist and manage dispatching of orders

•Associated with Worlds’ biggest Software giant Microsoft, heading a team of 30+ FTE’s with 3 Team Leaders. .•Scripting research & industry reports, preparing presentation materials, best practices manual etc.•Maintaining of Business Information Database covering key information related to companies•Instrumental in monitoring and managing workflow ensuring delivery of research products within the time frames to the management•Acts as escalation point for any customer servicing issues.•Coordinate and communicate effectively with primary contacts at Client teams to ensure satisfactory progress of project work and timely resolution of issues•Active participation in MBR/QBR with the clients and drive solutioning from strategic standpoint.•SLA management, analysis on improvement areas and regular tracking of critical operational parameters. Regular service performance reviews, action planning, regular tracking and updates.•Provide guidance and supervision to the direct reports for assigned project work; review the overall deliverables before it is reviewed by global teams.•Guiding the team on the project transition, consistency in the process, metrics implementation and establishment of the reporting dashboard..•Provide annual performance appraisals of direct reports and provide regular feedback. (mid-term reviews)•Make the team log in as per the floor reporting timings in order to adhere the log in timings•Maintenance of the quality tracker on daily basis to calculate the team’s performance and percentage by End of the month•Monthly one-on-ones with the team in order to build and develop the rapport with the reps and also handle their concerns/queries and their challenges so as to make sure the smooth functioning in the team•Prepare the monthly quality dashboards along with the monthly attendance in order to evaluate the team’s performance at the end of the month.

• Responsible for leading a team of Junior & Senior analysts conducting research and analysis for the business information database.• Handling Consulting & Business Research assignments related to a particular topic/sector• Scripting research & industry reports, preparing presentation materials, best practices manual etc.• Maintaining of Business Information Database covering key information related to companies• Tracking of news/alerts related to Technology Sector• Instrumental in monitoring and managing workflow ensuring delivery of research products within the time frames to the management

•Managed a team of Data Analysts (who is responsible for doing research with the help of tools like LPT, CMT, Siebel, Factiva & Lexis nexis, Capital IQ, Bloomberg, Onesource, MMT, and LPT etc. It also includes Data Mining, data Cleansing, Searching Siebel Duplication, Searching Licenses Data Compilation and update changes accordingly) and responsible to get all the deliverables completed as per the SLA. •Conducting market research for Organizations, analysis of annual report, 10-k,Sec filings.•Frequent user of Search Engines for Web Search\​Market Research i.e. Google, Bing, Answers.com, etc.•Company Profiling/ Data Profiling.•Provides advanced analytic solutions to meet the Marketing and Sales business needs of Global subsidiaries and business groups.•Effectively handling the workflow by prioritizing the request in the beginning for smooth flow of work and meeting the deadlines.•Prepare and edit presentations for management team.•Perform data analysis and create performance reports utilizing monitoring tools and excel spread sheets.•Effectively communicate with immediate supervisor on customer escalated issues.•Work closely with Manager to ensure the quality of work and Team Performance.•Evaluate and document requirements and assign the requirements among the Team.•Maintaining spreadsheets/MIS Reports for Daily and Weekly Metrics.•Monitor and analyze the quality of Team.•Maintain logs and records associated with daily requirements. • Execute all reporting functions and data input associated with profiling.•Process Trainer of the process.•Responsible for maintaining metrics for business and team performance..•Interacting with clients to solve their queries/concerns.•Working as a Help Desk for Microsoft License Users worldwide.•Involved in direct communications with client via conference calls or live meetings.• Taking care of all the escalations from Client.• Work as a liaison between Client and Profiling Team