Amber Blaylock Email & Phone Number

Macon, Georgia, United States

Responsibilities were the same as Web Operations specialist (below)

Macon, Ga.

Recently transitioned from System Administrator to Web Operations Specialist for SAS, Inc. Responsibilities:- Managing 100+ internet and intranet sites- Maintain site structure and architecture- Analyze Google analytics data for our websites- Train and provide technical support to website content managersPlatforms Used: - Adobe Professional- Adobe Dreamweaver- Adobe Photoshop- HTML, CSS, Javascript- Content Management System (CMS)- Internet Information Systems (IIS)- Google Analytics- GoDaddy domains, SSL certs and external DNS management- Vimeo

Macon, Ga

Worked on a 3 person Infrastructure team as the only System Administrator, supporting a healthcare customer base of over 4,000 people and over 200 servers. Job Duties: - Setup and maintain both physical and virtual servers - Monitor PRTG alerts for down Servers and their services- Maintain and monitor backups of all servers, restoring files from backup- Security: blocking email spam, maintaining NTFS and Share permissions, keeping AV definitions up to date on the server side and monitoring Landesk reports of AV definition dates on computers/servers, detection of Trojan viruses and notifying Help Desk to reimage those infected computers, monitoring status reports of machines without DDPe Encryption. - Management of all servers, computers, and mobile devices in Landesk Management Suite: creating and deployment of Landesk Agents, creating software deployment jobs and scheduled reports, Avalanche Mobile enrollment configuration and maintenance.- Active Directory Users and Computers, Group Policy management- Knowledge of DNS and DHCP- Microsoft Exchange Server 2010: Management of mailboxes, databases, email address policies, external relays, SSL certificates.- SSL certificate installs and renewals in IIS for our websites- Vsphere managementPlatforms used: - Windows XP, Windows 7, Windows 8, Windows 10- Microsoft Server 2003, Microsoft Server 2008, Microsoft Server 2012- Microsoft Exchange Server 2010- Landesk Management Suite & Service Desk; Avalanche On-Demand Mobile Console- Active Directory Users & Computers- Active Directory Group Policy Management, DNS, DHCP- Manage Engine- Remote Assistance: VNC, Landesk Remote Control, Remote Desktop, iLO for physical servers- Barracuda - Windows Shadow Copy - Dell Data Protection console- vSphere VMware console- Microsoft Exchange Powershell- Windows Powershell- PRTG Network Monitor - Microsoft IIS and MMC- GoDaddy domains and DNS- Sophos Email Appliance

Macon, Ga.

Worked on a 4 person team answering the front-line Help Desk calls for a healthcare customer base of over 4,000 people. I started this position with zero IT experience, but with the help from my amazing mentors and colleagues at SAS, I gained a new passion for technology as well as skills that will last me a lifetime. I truly loved this aspect of the IT department, getting the opportunity to speak with and help the customers on a daily basis. Some typical Help Desk requests would be: - Unable to login, forgot password, change password- Microsoft Application problems, unable to access email via Outlook- Printer installs, troubleshooting printing problems- Virus infections, Anti-Virus software updates- New user account requests- Purchase and setup of new computers, reimaging of existing computersPlatforms Used:- Windows NT, Windows XP, Windows 7- Helpstar ticketing system- Remote control using VNC and PCAnywhere- Novell (before we migrated to Active Directory)- Active Directory Users and Computers- Microsoft Exchange 2010

Macon, Georgia

Macon, Georgia