Amber Boaz Email & Phone Number

Durham, NC, US

Kirkland, WA, US

Research Triangle Park, NC, US

Denver, Colorado, US

* Lead a growing team of Salesforce Administrators and manage staff augmentation vendor(s) * Responsible for data governance, integrity and architectural flow between systems * Lead ongoing review of current processes and identify gaps to improve overall user experience * Lead new system evaluations, integrations and overall application and system.

Boston, Massachusetts, US

* Lead a team of Business Analysts that works across lines of business to implement Salesforce.* Consulted with stakeholders and developers on Lightning best practices for a roll-out to 600 sales users. * Educate stakeholders and developers on upcoming features in Salesforce's seasonal releases. * Actively participate in removing blockers for developers as.

Raleigh, NC, US

* Advocate for and manage teams towards adoption of Salesforce best practices. * Collaborate across multiple Salesforce orgs to facilitate data sharing and adoption. * Own technical backlog and relationship between internal teams and Gainsight (ISV partner).

Chattanooga, Tennessee, US

* Managed backlogs and scrum teams for several 250+ hour projects simultaneously. * Scoped and managed an org split for a national higher education nonprofit with no constituent facing downtime. * Trained users and colleagues on a variety of Salesforce topics.

Durham, NC, US

Asheville, NC, US

* Ensure client projects are completed on time and within budget* Increase the consulting team by 400% in 18 months.* Creator and product manager for Nonprofits 101 (https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B39t7EAB) with multiple 5 star reviews and over 1,000 downloads.* Selection, implementation and training of the team on new.

Raleigh, NC, US

* Prioritize the backlog in conjunction with strategic goals.* Make recommendations as to which functionality can be built within Salesforce.com versus what functionality needs custom Apex code. * Gather and document requirements from domestic and international business users and translate those needs into user stories and done criteria. * Explore upcoming.

Morrisville, NC, US

* Ensured high adoption rates and completely align Salesforce.com with business processes. * Updated the Salesforce.com configuration to reflect business process improvements. * Regularly communicated with, motivated, and updated users.* Represented the “voice” of the user community to management.* Ensured incorporation of appropriate user requirements.*.

Morrisville, NC, US

* Provided project management for a broad range of key department initiatives, including CRM, call recording, analytical reporting software and chat/email functionality.* Partnered with Operations and IT in order to build and maintain highly usable tools for use by Support team members.* Act as “super-user” for all technology tools used by the contact.

Morrisville, NC, US

* Grew the Customer Service Department from 4 employees (supporting 4,000 customers) in January of 2006 to 27 employees (supporting 25,000 customers) in June of 2008. * Reported Support Team metrics to Directors weekly and Executive Team monthly.* Worked across departments to best serve customer's and Support team member's needs.* Implemented new.

Morrisville, NC, US

* Answered phone calls, chats and emails from customers regarding use of iContact software.* Escalated customer issues, as needed, to management.* Documented bugs and enhancement requests for product management.

* Designed and coordinated the web hosting for dozens of local small businesses.* Served as the liaison between local small businesses and technology vendors.* Consulted with small business owners on technology purchases including phone, network and printing systems.

Cary, NC, US

* Technical pre-sales of SAS business intelligence solutions.

While in school, I worked part-time for various Realtors and residential real estate offices. Duties included:* Coordination of mass mailings. 1200 to 1500 pieces of personalized direct mail per week* Collection of data for and creation of marketing fliers.* Clean-up and enhancement of photos for marketing fliers* Desktop support for Realtors and.

Bs, Information Systems

Certificate, Non-Profit Management