In my most recent capacity, my core focus revolved around project management and end-user quality assurance testing for AI-driven software solutions. Beyond this, I oversaw the management of an AI knowledge base, AI prompt development, contributed to product development, as well as helpdesk ticket triage and follow-up. Furthermore, I undertook various administrative duties as required to ensure smooth operations.

Review SEO client websites to develop appropriate marketing/SEO strategies; Conduct business and industry research for different clients; Review Google analytics reports and interpret data; Develop KPIs and track trends; Communicate effectively with clients about SEO plans, work completed and monthly reports on an on-going basis; Complete monthly reports for clients

Teaching Third through Seventh Grades: Typing Skills, Microsoft Word, Microsoft Excel, Microsoft PowerPoint; Basic Internet Skills and Safety; Coordinate Computer Assignments with Relevant Classroom Work; Full Computer Support within the Computer Lab; Researching and Installing New Hardware and Software

Teaching Third through Sixth Grades: Typing Skills, Microsoft Word, Microsoft Excel, Microsoft PowerPoint; Basic Internet Skills and Safety; Coordinate Computer Assignments with Relevant Classroom Work; Basic Computer Support within the Computer Lab and Library

Customer Service; POS Management; Helpdesk Support; Network Administration; Programming Panasonic Cash Registers; Cash Register Support; Modem Support; Polling Support