•Consulted with new and existing client teams to design and execute processes for service & cost efficiency, end user satisfaction, and operational excellence•Led discovery sessions with the client to understand the current state of the business, making process or action recommendations to enable teams to optimize the end-to-end experience•Developed process maps to visualize the workflow, standard operating procedures to document the roles & responsibilities, as well as tool kits and templates as required for leadership, team members, and the end user•Created reporting and monitoring capabilities to benchmark the effectiveness of the program•Delivered a Change Management Plan that encompassed a clear communication strategy, partnership goals, expectation setting, stakeholder analysis, risk mitigation, and Voice of Customer findings to appropriately guide the client and Account Team throughout the project

•Supported national sales teams across Australia and New Zealand by producing high quality, compliant bids•Managed individual bids, with a particular focus on MSP, RPO, and Services Procurement operations, from receipt of qualified tender through final contract negotiation•Established bid plans within the defined style and strategy to manage the pursuit team to client deadlines•Utilized internal and external resources to research, develop, and update proposal collateral, presentation templates, RFx responses, and case studies/testimonials within the bid management library•Delivered volume and project RPO campaigns, nationally, including: developing and maintaining effective business relationships with clients and establishing campaign project plans and candidate profiles

•Collaborated with strategic and national sales teams, across all lines of business, to create and deliver client-facing documents for high-profile opportunities, $5 - $500 million and greater •Project managed the bid process from receipt of the Request for Proposal (RFP) to delivery of the final product to the client •Developed proposal content and supporting collateral to effectively communicate products, services, and capabilities to current and potential clients across the company’s suite of solutions•Coordinated pursuit teams across functional arms of the business, including: HR, compliance, legal, finance, operations, implementation, sales, etc. to ensure completion of the proposal within a strict time frame•Hosted all solutioning and status team calls, created pursuit team project plans and timelines, logged/tracked activity in Salesforce.com, and ensured proper document design, quality assurance, and content editing•Assisted in the on-boarding, training, and development of new team members•Managed an internal SharePoint library, worked with Subject Matter Experts to develop and update proposal content regularly, and and developed a proposal management training curriculum, accompanied by presentations, for the internal team

•Worked collaboratively to conduct a mobile marketing tour in support of CLEAR, focusing on engaging individuals in product education and demonstrations to drive sales•Managed over 120 on-site activations throughout the St. Louis market, resulting in nearly 40,000 interactions in less than three months•Managed the contract process by developing business proposals, negotiating contract terms and pricing, acting as liaison between the agency and vendor, processing payments, and expense reporting•Communicated CLEAR branding initiatives effectively by generating correspondence, selecting events, managing contacts, and generating event recap reports

•Conducted market research and competitive analyses on over 150 pet, companion, and show animal food products to develop brand strategy, marketing materials, and packaging for several new product launches•Made business recommendations based on market discovery analysis during the new product development phase

•Developed the re-launch of the ‘Here’s To Beer’ campaign, including herestobeer.com and htbeerconnoisseur.com•Assisted in the development of interactive and digital marketing components of the campaign through the use of social media•Marketing liaison of the ‘Here’s To Beer’ campaign at the South Carolina Food & Wine Festival •Collaborated in the planning and execution of the nation’s third-largest beer festival, the St. Louis Brewers Heritage Festival, with over 18,000 attendees

•Recruited for both full-time and internship positions, conducting sourcing, phone screens, and interviews•Collaborated with local universities to publicize employment opportunities and attend career fairs•Designed recruiting materials, managed inventory, and maintained candidates in an Applicant Tracking System