Amber Braganza Email & Phone Number

United Arab Emirates

Dubai

• Develop a strong and trusted relationship with customers through timely and accurate communications.• Manage a high volume of customer calls to ensure excellent customer service and satisfaction.• Resolve customer issues in an accurate and timely manner.• Maintain and update documents related to customer accounts and business reports.• Develop new business opportunities in customer communication.• Coordinate calls, meetings and communications between management and customers.• Validate and qualify new customers before referring to the appropriate sales manager.• Assist in developing sales and marketing initiatives.• Develop and maintain sales incentive programs.• Assist technical and marketing teams in developing marketing materials and proposals.• Generate customer reports on a periodic basis.

Dubai

• Pursuit new clients and generate new leads for the company• Tele-marketing companyservices to clients• Following up with Clients with their assisted requests• Providing assistance at training venues’• Assist Clients’ with their yearly TNA when requested• Handling part of the company’s Social Media • Supporting team in handling client’s inquiries when required• Helping with coordinating, planning and executing sales activities• Carry out researches and gathering data required for the business• Assisting in product improvisation through feedback and product marketing• Handling a Loyalty Program Task

Dubai

• Tele-marketing Meirc services to clients.• Maintaining accurate and up-to-date data base which is fit for purpose.• Making appointments for Business Development Executives.• Generating and qualify sales leads using telemarketing, and cold calling.• Handling customer inquiries and complaints including response and follow-up.• Providing on the ground assistance with hotels/other needs whilst at venues.• Assisting with a variety of public relations activities including media communications/contacts, conferences, press releases and sponsorship through media.• Handling Meirc's Social Media

Dubai - U.A.E

Marketing & Solutions - Activation Ambassador - Customer Service• Working since December 2009 at the Nokia Care Centres – Dubai & Abu Dhabi, providing support on Solutions Activations - OVI.com• Job profile largely focuses on Customer Service, Mobile Technical Support, Marketing Solutions• Actively involved currently in sales of Nokia Accessories Solutions • Provided Training to the Nokia Care Front Desk on Customer Service, OVI Activations, Nokia Solutions• Provided feedback, by conducting Market Research, Customer Satisfaction Surveys, etc• Close collaboration with the Marketing Department of Nokia MEA to coordinate Events, Conferences, Exhibitions, Road Shows, Campaigns and New Product Launches etc.• Supervision of events and promotions of Nokia in various retail outlets.

Events:• Worked for events with Nokia - Product Launches/Road shows and a Charity Event with Rashid Pediatric Therapy Centre • Handled registrations of invitees at the Dubai Gala Festival - Dubai Chambers• GITEX Exhibitor for EPSON, Shoppers – Dubai Airport ExpoPromotions:• Promoted brands like Nivea, 3M Air Purifier, Aquafresh, Sensodyne, Pediasure, Hershey’s, DC Fix, Denim, Brut, Wella, Sacla Sauce• Beauty Consultant for Essentials - Harmony Skincare

Dubai - U.A.E

• Responsible for building company and vendor line sales volumes.• Providing customer service to customers.• Establishing and maintaining customer relationships• Submitting Sales and Stock reports

Bachelor Of Tourism Studies (Bts), Tourism And Travel Services Management

High School Certificate In Commerce, Marketing & Economics