Amber Brunati Email & Phone Number

Hoffman Estates, Illinois

Lincolnshire, Illinois

Delivered world class customer service and support and responded to inquiries, questions, or requests throughout the quoting process. Maintained all goals, including 4 hour quote turnaround times and 80% perfect order ratios; consistently surpass expectations. Promoted throughout tenure with Grainger Sourcing.• Developed and delivered effective training and orientation programs; delivered day one new hire orientations for the GLC as part of the Grainger Ambassador program and developed new curriculum

Toronto, Canada Area

Design and develop curriculum for SAP America’s Canada initiative; conduct Train the Trainer sessions in Toronto, Ontario for Supply Chain Management in a wide-range of modules, including Service Parts Planning, Warehouse Management, Product Lifecycle Management, Pricing, Sourcing, Direct Procurement and Imports.• Oversee the training for AGI end users in Calgary, Alberta; Halifax, Nova Scotia; Quebec City; and Newfoundland; assess training practices, identify gaps, and create solutions to optimize performance• Facilitate W.W. Grainger Day 1 new hire orientations and onboarding training; analyze practices, identify opportunities to maximize employee potential / performance, and deliver training programs• Create documentation and curriculum for the e-Quotes system enhancements and conduct sourcing specialist training for the program; maximizes the functionality and reliability of the e-Quotes system

Provided influential leadership, coaching, and mentorship to departmental teams and facilitated training programs to maximize staff potential; fostered a positive work environment and effectively delegated daily assignments. Conducted quality audits for all sourcing specialists and assumed sourcing activity as necessary.• Responded to low margin pricing and customer service failures from account management and district sales management; completed sales express opportunities and develops detailed action plans

Worked closely with suppliers to expedite accounts receivables and gather tracking information. Ran reports utilizing Microsoft Access and transferred data to Excel spreadsheets. Updated SAP with supplier data and served as a SAP Power User and Trainer; created training manuals for new SAP 2006 for order support duties.• Consistently surpassed established goals for perfect order rates and turnaround times; created a positive experience for both customers and suppliers and delivered world class services and support

Developed new training manuals and created curriculum for specialty group training sessions; identified organizational and personnel training requirements and formulated new training plans to maximize potential. • Facilitated and led effective training programs, including entry-level and specialty group training classes; provided coaching and mentorship to new hires and capitalized on strengths of employees• Selected to travel to acquired companies to train associates on OES (Quill Order Entry System); served as a subject matter expert in the operations of the system and provided training nationwide

Master Of Education - Med, Special Education And Teaching

Bachelor Of Science, Business Administration / Hr Management