Exercise supervisory authority over a team of subordinate staff. Supervise, hire, promote, monitor performance, coach, train, discipline, and provide direction to employees. Respond to and resolve employee grievances. Assign and evaluate work. Promote a diverse and welcoming work environment.Provide reflective supervision, enhancing clarity, confidence, competency, and professional development of staff.Plan, organize, and manage the work of the team to ensure that performance expectations and outcomes are met. Provide case consultation and individualized input for plan development, placement decisions, child protective services, and treatment interventions.Apply practice and policies to inform staff. Organizes work, sets priorities, and determines resource requirements in accordance with state policies and procedures; determines necessary sequence of activities needed to achieve goals, handles multiple demands and competing priorities, successfully finds resources to support staff needs.Assess quality through review of family case plans, home studies, written reports, and records. Identify problem areas and recommend corrective actions. Hold team accountable for measurable high quality, timely and effective casework and program expectations. Make appropriate recommendations and take necessary actions to improve program and service delivery, including assuring cases are opened and closed in accordance with policy requirements.Participate in the management of all department programs. Participate in developing and managing program rules, policies, long- and short-range goals, plans, program evaluation, and budget management.Provide on-going case consultation to assigned staff to ensure that key decisions in each case are reviewed and are equitably applied in case planning, placement activities, caseload management, client services, child protection issues, treatment intervention issues, etc.

1. Plan, review, and prepare class materials.2. Organize and inventory materials for facilitation of classes; set up and prepare the classroom.3. Facilitate classes adhering to evidence-based programs and standardized delivery models.4. Communicate and work with Pathfinders Trainers and Staff Mentor/Coaches for professional development and to ensure program fidelity.5. Provide evaluations of offenders’ progress and behaviors to agency and correctional staff, as directed.6. Communicate with agency and correctional staff regarding inmate program placement and participation.7. Complete and process documentation, paperwork, and reports as required by ODOC and Pathfinders.8. Provide completed personnel documentation in a timely manner.9. Attend staff meetings to encourage a team environment and support personal professional development, as well as co-workers' professional development.10. Attend trainings and/or meetings as directed.11. Support and adhere to security and daily operational practices, procedures, and policies.12. Continually increase the level of cultural sensitivity, awareness, and competency in self and team members.13. Maintain confidentiality within the rules and regulations of Pathfinders and ODOC, with the exception of any information received that will affect the safety and security of the institution, inmates, and staff.14. Substitute in classes and/or facilitate support groups, as directed.15. Other duties as assigned.

- Improved operational efficiency by streamlining processes and implementing cost-saving measures.- Reduced turnaround time for project completion through effective resource allocation and team management.- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.- Developed strong relationships with vendors, resulting in better pricing and improved service quality.- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Spearheaded National account start-ups for janitorial and maintenance at Xerox Call Centers.• Performed as Operations Manager, covered for three vacancies (operations managers and floor crew lead). • Provided accurate time/cost estimates for carpet/floor cleaning, janitorial, window cleaning, pressure washing, maintenance, etc.• Develop superior and insightful janitorial runs.• Equipment/supply selection, order, maintenance.• Hands-on experience with carpet and floor cleaning/restoration, window washing, pressure washing, janitorial, and maintenance equipment.• Payroll, Budgets, Time keeping, Billing, Variance Reports, Expense Reporting.• Account Management - Janitorial/ maintenance accounts including: Class a, medical, warehouse, call center, strip mall, etc.

Interviewing, scheduling, branch training, create and enforce policies, conduct investigations, progressive discipline, account management, evaluations, report writing, law enforcement liaison, customer liaison, mentor, etc..

Create/modify Policies and ProceduresPerforms access and egress control, monitor emergency lines, life safety and security alarms as well as radio channels and closed circuit television.Regularly conduct vehicle and foot patrol; check for unsafe conditions, security hazards, and unauthorized persons.Perform Time Keeping and Billing for all Officers on Campus.Safety Committee Facilitator, responsible for conducting monthly safety training and scheduling meetings; serve as advocate for officers to management.Created Certification test for the Security Control Center, and facilitates training for officers.Ensures Officer Productivity and Employee handbook adherence. Direct support to Secret Service for the President Obama visit at Intel.Proven ability to stay calm under emergency situations, able to multi-task and prioritize effectively.

Recommended and implemented strategies and action plans to promote Customer retention and sales, fostered a favorable image of the company.Evaluated operational processes and procedures, identified opportunities. Considered relative cost/benefit to choose most appropriate action, maximizing efficiency and productivity.Conducted training, interviews, appraisals, quarterly reviews, employee terminations, and scheduling.Tracked Profit and Loss report, closely monitored budget and decreased turn-over.Demonstrated high ethical standards, excellent customer service, appreciation for diversity as well as the ability to foster a supportive, collaborative and productive environment; resulted in exemplary ratings from customers and management.Supports the Open Door Policy and enforced consequences across all levels for behavior that did not conform to company standards.

Performed as Security Forces augmentee; conducted patrol, access control, and many other Force Protection duties.Developed and conducted job specific, equal opportunity, and safety training for 15-30 personnel. Created and maintained training records, files, and materials for approximately 3,000 active duty military members.