Amber C. Email & Phone Number

Toronto, ON, CA

Toronto Pearson International Airport

• Validate passenger’s document of entitlement.
• Conduct random searches using the Explosives Trace Detection (ETD) machine.
• Assist passengers through the divesting procedures to create a seamless passage into the sterile area.
• Screen passengers entering the sterile area with a Held Metal Detector (HHMD) wand when passengers alarm through the Walk-Through Metal Detector (WTMD).
• Remain cautious and vigilante when operating the X-ray machine. Analyze images to determine whether to intercept baggage and send for search for cause (non-permitted and/or prohibited items).
• Take care and control of passenger’s belongings that are selected for additional search. Conduct a thorough search of passenger’s bag to determine if passenger may proceed to sterile area.

Mississauga, On

• Remain up to date on Nintendo products such as their hardware, software, upcoming and most anticipated games, mobile games/apps and additional products (including third party)
• Exceptional ability to communicate information about Nintendo and their products to customers in great depth and answer questions from both adults and children
• Throughout the day gain consumer insight (on the job research) and complete a daily account of interactions including pertinent information
• Enthusiastically encourage consumer sampling and creating WOW experiences
• Merchandising

Toronto, Canada Area

• Maintained social media presence (Instagram) and activated exhibitors’ online shops
• Created "What's Fresh" picks based off, of themes. Selected up to 45 artisans/products toshowcase on the One of a Kind (OOAK) website.
• Responded to questions asked through the OOAK website via Intercom.
• Researched and recorded pertinent information on potential prospects for OOAK shows
• Tracked daily/weekly tasks through Wrike account
• Entered and updated artisan information into Citrix XenApp- Ungerboeck Software.

Whitby, On

• Used proven problem solving and information gathering skills to review applications and documents.
• Conducted fact finding, analyzation of missing information and discrepancies to help clients understand program-specific legislation, procedures and the process required to receive efficient services
• Production and quality targets met while maintaining service standards in this fast-paced environment
• Dedication to service excellence and improving service delivery by constantly adapting and evolving to changes in technology, procedures and legislation.
• Ability to defuse sensitive or unusual situations in person and by telephone
• A keen level of thoroughness and the ability to research and gather relevant information to capture data accurately

Case Processing Centre Mississauga (CPC-M)

As a Support Service Agent within Citizenship and Immigration (CIC), I performed a wide range of various task. These task included but were not limited to determining the appropriate process for filing documentation and mail, organizing work to meet deadlines, data entry, organizing files, collecting mail and correctly distributing classified information.

Toronto Pearson International Airport

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Brampton, Ont

Brampton, Ont

Fundraising Management Certificate, Fundraising

Diploma, Special Event Management

Advertising And Marketing Courses, Advertising And Marketing Communications Management

Intro To Public Relations Class

Professional Writing Certificate, Professional Writing

Business Marketing Diploma, Marketing

Performing Arts Preparation Certificate, Performing Arts Preparation

Japanese Studies