Administered agile practices and processes within a novice team, including all agile ceremonies: daily scrum, backlog refinement, sprint planning, retrospective, and sprint demo. Coached team leaders and project managers on basic agile concepts, and trained on scaled agile quarterly planning implementations.Provided bi-weekly delivery metrics which spoke to quality team performance. Created and conducted Scrum training courses related to agile best practices and various ways of working.

• Reviewed, processed and analyzed member claims.• Reviewed upwards of 100 cases or projects. • Data mining, researched creative billing from hospitals and providers, as well as reverse engineered cases of internal system issues.

• Responsible for retaining business by reviewing the benefits of existing, and new policy products with current members.• Personally addressed member concerns that were escalated to upper management or various State Departments of Insurance in New York, Connecticut, Maine and New Hampshire. • Mastered the various DOS, and Internet mainframe systems used for all the states Wellpoint sales products. • Experienced in both legacy and new Health Care Reform products and regulation changes across the United States.

Insurance policy reviewer for government groups and small businesses nationwide. Reviewed and explained medical benefit options, as well as enrolled employees into various insurance plans. Reviewed, approved, or denied family life event change documents. Processed health and life claim request documents with groups such as SPFPA, Manpower, Northrup Grumman, Adecco, Akima and many others.

Responsible for managing e-commerce transactions across multiple websites.- Manage product availability, and quality control to ensure consumers receive accurateup to date information.- Ranked as one of the Top Ten department performers within my first month as a newagent.

Provided customer service, and daily operational support for a high volumecommunication institution.- Enhanced my strong written and verbal communication skills- Trained in Sales and Cross Branding for Multiple Products.- Ranked amongst the Top performing agents two months in a row.

Through brand management and product promotion, I use my customer service skills to create long term customer relationships, all while increasing revenue for the organization.

Developed pre and post game youth fan club programs and events.- Increased the fan club membership by more than 20% from previous years.- Developed two new outreach initiatives, which catered to various demographic groups.

Provided a quality dining experience, in a family friendly environment.- Developed team leadership abilities while overseeing large parties.- Responsible for cash handling, and providing an accurate financial account for alldaily transactions.

- Supervised multicultural events and programs in conjunction with University faculty.- Approved fund distribution for the Black Student Union and the Poetry Society. - Collaborated with University staff for University concerts and entertainment at theNACA Convention in 2005.

Reviewed files, records and other documents to obtain information and respond torequests.- Editor of the intern newsletter. - Created marketing/PR campaigns, including several social outreach initiatives for the