- Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.- Assist project teams with technical issues in the Initiation and Planning phases of projects; including the definition of needs, benefits, and technical strategy; and support of operations staff in executing, testing and rolling-out the solutions.- Support of CSI infrastructure; responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance, and research and development to ensure continual innovation.Install new / rebuild workstations, servers, networking equipment, phones, and audio/video equipment; configure hardware, peripherals, services, settings, directories, storage, etc.- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying and maintaining completion of scheduled jobs such as backups.- Apply OS patches and upgrades on a regular basis. Maintain data center environmental and monitoring equipment.- Creation, deletion, and maintenance of user accounts, mailboxes, distribution lists, groups and all associated security parameters.

- Working with the Identity & Access Management team within HP CyberSecurity, providing key PKI technical support for User Access Governance and One HP Unified ID during vital period of company-wide split into HPE and HPI; affecting 370,000 employees and 20,000 servers and applications.-Provide deep Level 3 & 4 technical solutions for enterprise Virtual Digital Badge, smart cards, and SSL certificates. Utilization of PKI-LDAP record editing, command-line tools, and various other troubleshooting tools.-Responsible for the issuance, management, and renewal of Digital Certificates for HP business partners to securely access HP resources.

- Ensures resolution of assigned tickets for 500+ end users at US government agency district location by troubleshooting hardware, software, device, security, and smartphones issues; including Citrix, Java, McAfee, MS Office, VPN, tokens, PKI certificates, etc.- Developed critical project for time-sensitive imaging, encrypting, and deploying of over 100 laptops; including designing training for over 100 end users with McAfee encryption, VPN logins, Single Sign-on, and configuring PCs.- Created the planning, designing, transition, and resolution of Engineering Dept migration to Windows 7 from XP project.- Designated LRA (Local Registration Authority) for all site PKI enrollments, terminations, alterations, and PKI certificates troubleshooting.- Resolves network connectivity issues for all end users utilizing networking tools, switch mapping, and command line tools, while using network security protocols.- Responsible for implementing enterprise programs, security policies, and procedures.Sole lead role in maintaining backup tapes and backup server for critical Server Center site using Symantec Backup Exec.- Received “Employee of the Month” honors for planning and implementing large McAfee Encryption and Windows 7 migration project for entire Service Center site.

- Provided IT support to multiple businesses in the DFW area, remotely and on-site.- Support included troubleshooting/resolving hardware, software, server, networking, peripheral and smartphone issues. - Performed Active Directory tasks including change file/folder permissions, create/disable accounts, and reset passwords.- Created and managed VPN accounts via WatchGuard firewall.- Planned and performed major IP address/telecom change-over for one of the largest clients, including updating DNS records, and configuring IP address settings in WatchGuard firewall.- Responsible for maintaining backup tapes for internal servers.- Designated Deputy Project Manager responsible for making sure IT team resolved all tickets in a timely manner and met deadlines.

- High-volume call center/customer support environment providing end-user support to credit unions, field staff, and team members on web applications, software, and hardware.- Specifically chosen to perform the technical writing/editing and designing of the online help manual policy and procedures for entire department.- Selected by Manager to perform audits of file database due to high degree of accuracy as compared to peers within the department.

- Assisted territory underwriters with technical support, file review, policy issuance.- Computerized the department filing/records system to improve efficiency.- Filed documentation using systems such as EStart, IntelliRisk, EMIS, ASD, Eprs, and WebCoats. - Entered repair and maintenance work order requests from building managers into ECenterOne system.- Performed administrative and office support activities for multiple supervisors, which included fielding telephone calls, word processing, setting up Blackberry devices, diagnosing and resolving troubleshooting issues, filing, and faxing.- Assisted other administrative and executive assistants with technical issues.

- Wrote one or two stories per week, most prominently featured on the front page and responsible for helping with other undermanned sections of paper.- Editorial and proof-reading work on draft reports; liaison with editors and designers.- Creating story ideas; interviewing; formatting reports.

- Wrote variety of feature articles; cultivated story ideas.- Review and research, proofreading, editing, content style and fact-checking articles.- Procure photographs, contact members of the media, implemented marketing and promotional initiatives, writing/designing ads and logos.