Collaborate with vendors to increase community awareness of class offerings, delegating tasks, managing conflict, and fostering a positive team cultureOversee step-by-step project execution, phase progress, roster communication and performance to drive on-time completion of deliverablesSpearheaded the development of over 300 customer success plans, resulting in an increase in customer onboarding success rate by 35% Enhance operational performance by developing effective business strategies, systems, and procedures

Assessed processes and services to ensure that output was maximized and waste was minimizedConducted quarterly polling of team to find pain points and places for improvementImplemented automation software to aid workflows, resulting in 90% gains in productivitySuccessfully rolled out Salesforce, improving work management by 40%

Independently developed work-training programs to provide continued professional development and employment opportunities for job seekers in Arc CCR's Employment programProvided oversight of employment services to people with intellectual/developmental disabilitiesWorked with businesses and stakeholders in the community to develop and maintain new partnershipsResponsible for deepening existing business relationships as well as seeking out and engaging in new partnershipsEstablished relationships with various departments throughout a regional healthcare system serving more than a million people, to foster a climate conducive with open communication for student internship programDeveloped employment sites at one of the largest casinos in the country and a big box sporting goods store to provide professional development and employment opportunities for job seekers in Arc CCR's Employment programResponsible for writing and implementing yearly Individual PlansGenerated monthly billing reports to state agency for services renderedAttended outreach and networking eventsHelped to advance I/DD grassroots movement by attending legislative sessions and campaigning for increased I/DD funding

Worked directly with self advocacy group president to create group mission statement and by-laws Increase community awareness of People Connect by representing group at county service provider workshops Designed People Connect merchandise for group advertisment Helped to advance I/DD grassroots movement by attending legislative sessions and campaigning for increased I/DD funding Cultivated meaningful partnerships through community outreach effortsEstablished online presence for group by designing People Connect websiteArranged meeting space and coordinate with monthly guest speakers/presentersAssisted with fundraising tactics to create revenue for group outings

Established relationships with various departments throughout Anne Arundel Medical Center to foster a climate conducive with open communication for student internship program called Project SEARCHResponsible for coordinating and over-seeing Project SEARCH interns' daily job tasksMonitored students' progress with daily observational notes and consistent communication with department managers and supervisors Adapted to individual learning styles of interns to ensure task comprehension and promote intern successProvided peer mentoring for program participants and assist with furthering independent living skills developmentMentored all Project SEARCH graduates hired at AAMC to ensure job satisfaction and career advancementNetworked with businesses in the metro D.C. area to establish community partnerships and cultivate meaningful job opportunities for adults with I/DD Nurtured and maintain community partnerships to assure continued business collaborationIndependently developed work-training program at local retail store to provide continued professional development and prospective employment opportunities for job seekers in Arc CCR's Employment and Community Day programsSupported trainees so they can progress and learn how to perform their job accurately, efficiently, safely and successfully

Work with self advocacy group leadership to assure all agenda items are in order for monthly meetingsCultivate meaningful partnerships through community outreach effortsResponsible for arranging monthly guest speakers and presenters relevant to group's interestsCreate curriculum for presentations in the event guest speaker is not available Help to advance I/DD grassroots movement by attending legislative sessions and campaigning for increased I/DD funding