Amber Smith, Mba, Sphr Email & Phone Number

Greensboro, Nc

-Manages the annual budget planning/reforecasting process for HR and tracks expenses-Served as project coordinator for the company’s transition from vacation/sick time to PTO -Served as project lead for the transition to Workday Onboarding for all Arch entities (US, CAN and AUS)-Served as an integration lead during transition from ADP to Workday -Performs job evaluations and prices roles for the US-Develops and implements annual employee engagement survey including in-depth analysis of results-Manages the Tuition Reimbursement program -Manages and internally promotes the employee recognition program and performs systems administration for online system-Prepares and initiates new hire onboarding processes for the US and Australia-Systems administrator for online onboarding system to include creation of tasks, groups, and updating onboarding content for new hire portal-Coordinates and conducts New Hire Orientation for new employees-Verifies and completes Form 1-9 documentation and resolves e-verify issues -Serves as coordinator for unemployment claims and employment verification-First line of contact for general employee questions. Provides quality customer service for employees with questions-Serves as Co-Chair of the Employee Engagement Committee which includes planning and implementing employee appreciation/engagement events -Supports various HR systems to ensure smooth day-to-day employee transactions (transfer, job, cost center, manager, status changes)-Maintains and audits confidential HR Personnel files to ensure compliance with federal and state laws-Researches, conducts analysis and resolves both routine and complex operational HR issues-Conducts exit Interviews and manages related off- boarding activities -Plans, develops, coordinates, communicates and implements employee wellness related events and other programs within budget requirements -Performs backup support to the HRIS Specialist as necessary

-Ensured appropriate offer letters and/or agreements/contracts and onboarding processes were completed per policy-Developed internal relationships with key leaders to understand their business needs and demonstrate support-Represented BNC Bank at University Career Fairs and Community Job Fairs-Entered new hires into ADP to ensure payroll was processed efficiently-Conducted/analyzed surveys of hiring managers to gauge satisfaction with recruiting-Built strong relationships with external recruiting firms -Screened resumes and applications-Generated/executed ideas for employee engagement -Conducted weekly updates and feedback sessions to determine the status of recruiting assignments-Developed/communicated service level agreements for use with hiring managers-Utilized the automated job posting, applicant and new-hire process-Developed metrics to validate and measure recruiting success-Ensured compliance with applicable federal, state and employment laws to support selection decisions and on-boarding of new employees-Partnered with the Human Resources Policy & Regulatory Manager to ensure the timely and accurate completion of all regulatory filings on an annual basis-Provided guidance and counsel to managers and employees on BNC policies and practices-Developed behavioral interviewing guides - Partnered with Learning and Development to deliver training to hiring managers -Implemented behavioral interview techniques in perpetuity

-Worked with Human Resource Business Partners to source and select candidates for open positions -Managed the onboarding process for interns in North Carolina, Virginia, Pennsylvania, and Maryland-Supported managers with requisition initiation -Reviewed and posted all approved requisitions, including working with external vendors to create and place advertisement-Completed Kaizen events to improve HR processes-Created/wrote a recruitment handbook to be given to all new hires outlining the recruitment/onboarding process-Wrote an intern handbook illustrating the entire intern recruiting and onboarding process to make the process more efficient-Conducted applicant and manager satisfaction surveys and analyzed results-Wrote articles for the Volvo intranet-Worked closely with Payroll and Onboarding to ensure all new hires were processed-Reviewed candidate resumes and credentials to match skills, experience and knowledge with the right positions-Conducted and/or scheduled applicant prescreens and interviews-Managed candidate offer process and created offer letters and contracts-Initiated drug screens and background investigations-Updated status of candidates and send various forms using Applicant Tracking System-Processed and managed I-9s including E-Verify registration-Supported University Relations Manager in implementing recruitment strategies-Processed expense reports-Worked collaboratively with the Hiring Managers and HR Business Partners to ensure an efficient, compliant recruitment process.-Participated in Career Events as required, including College and traditional Job Fairs-Fully proficient in the company’s Applicant Tracking System

• While pursuing my graduate degree, I assisted faculty in the UNCG Bryan School of Business and Economics with research on North Carolina wineries• Conducted research concerning regulations from the Department of Transportation for wineries across the nation• Developed database of all North Carolina wineries to be used in the tourism industry

Greensboro/Winston-Salem, North Carolina Area

• While pursuing my undergraduate degree, I coordinated and planned all aspects of corporate and social events which included preparing proposals and contracts, processing payments, providing tours of the facility, and negotiating pricing of rentals• Created and managed facility usage reports to be used to compare rentals from year-to-year• Through increased marketing initiatives, overall facility sales increased on average by 18 hours per month• Consulted with Board of Directors about upcoming renovations to the facility to ensure optimal future usage

• While pursuing my undergraduate degree, I checked-in and checked-out guests in a 990 room hotel, fulfilled special requests for group check-ins, acted as a concierge, worked on switchboard, and processed payments while always demonstrating professionalism and a concern for the customers’ satisfaction• Received Starwood Preferred Guest’s reward card for excellent customer service

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Hospitality Administration/Management, 3.99 Gpa

Activities and Societies: UNCG Cheerleading, Beta Gamma Sigma, University Marshall