Amber Cooley Email & Phone Number

Salt Lake City, Ut, Us

Westlake, Texas, Us

Enterprise Solutions Consultant specializing in the Manufacturing Industry, dedicated to fostering excellence through consultative and strategic partnerships. Leveraging a comprehensive understanding of manufacturing processes and market trends, I collaborate closely with clients to optimize operations, streamline efficiencies, and drive sustainable growth. Let's connect to explore how we can elevate your manufacturing journey together.

Westlake, Texas, Us

Lehi, Utah, Us

- Administered a portfolio of enterprise accounts in the Fintech & Banking space with clients valued atover $10 million.- Defined and implemented enterprise-level processes and procedures for customer success and crossfunctional teams by creating technical use case flow charts for integration, and client metrics dashboards for tracking goals and success metrics.- Forged, fostered, and grew customer relationships/partnerships with customer executives,stakeholders, and project teams.- Provided strategic guidance to build brand/customer loyalty and increase ROI.- Managed escalations, billing needs, expansion opportunities, and churn risks- Successfully managed cross-functional teams specific to customer onboarding and ongoing customersuccess needs- Worked with the internal special projects team to improve operations. - Implemented Salesforce, creating daily workflows and visibility for the individual contributor upto an executive-level overview. - Launched interactive whitespace report showing total penetration of services to identify cross-sale/up-sale opportunities. - Created a client metrics dashboard with defined business objectives creating visibility on theresults delivered compared to client expectations.

Westlake, Texas, Us

- Built the payments division from a 4-person team to an 11-person team.- Managed & developed an expansion program for clients that added 5% to revenue by focusing ongrowth via acquisition including onboarding and training for the acquired business to help withadoption.- Developed and managed a sales team exceeding the annual target by 13%- Led educational marketing events and training for prospective clients and existing clients generating33% of our quarterly pipeline- Leadership and product training and enablement including sales, implementation, and support.- Provided technical integration flows for clients and our integration team

Westlake, Texas, Us

- Spearheaded partnership expansion increasing lead referrals by 40% and $1.2M pipeline generation- Increased sales year on year by 20% and exceeded annual quota each year achieving ChairmanClub/Presidents Club- Forged, fostered, and grew customer relationships/partnerships with customer executives,stakeholders, and project teams- Cultivated new business opportunities growing partnerships and generated additional value forcustomers- Automated and streamlined the sales operations process- Presented, demoed, and created marketing and enablement materials for clients generating 33% ofquarterly pipeline

Us

- Managed and grew current client portfolios for independent agents increasing signed business by 33%- Provided value through industry expertise, generating customer-facing quotes and maintainingprofessional decorum when working with our agent partners and clients.- Nurtured and grew referral partnerships focusing on local credit unions, banks, and software companies- Spearheaded a project to increase our portfolio's compliance status from below 50% compliant to 90%.- Provided tier 2-3 customer support for clients.- Performed audits as needed on current accounts and for prospective customers.- Managed day-to-day operations of the business. Oversaw and implemented new processes as neededto streamline and increase productivity

Operations Manager, March 2012 – January 2014• Managing independent and in house sales agents• Acting as liaison between clients and underwriting• Auditing accounts• Overseeing day-to-day operations• Managing inventory

- Prospecting and creating new business opportunities with small to mid-sized businesses- Converting prospects to qualified leads - Attending industry training sessions - Partnering with our marketing team to create relevant content for client consumption

• Implementing organizational strategies to streamline processes and increase productivity • Overseeing day-to-day operations and bookkeeping

Oklahoma City, Ok, Us

Controller• Accounting, Receivables, and Payables • Hiring and Payroll• Negotiating • Scheduling and Project Coordinationo Ensuring that all change orders are processed and funding approved • Bidding• Developing Strong Business Relationships o Coordinating with estimators and other contractors to prepare project bids o Establishing long-term contracts with Salt Lake Housing Authority, Legend Design and Development, Stapp Construction, Park City Parks