Collaborate with engineering and regulatory teams to write and edit online and print documentation, including instruction manuals and user guides for hardware and software products. Manage the review and revision process through the product development lifecycle, ensuring all materials comply with national safety guidelines and are approved for UL Listing. Assist in migrating all manuals to one consistent software platform (MadCap Flare), completing single-source documentation for multiple revisions.

Write, revise, and edit Federal Government and commercial proposals, responses to RFPs and capabilities statements. Gather information and develop compelling themes by identifying sources and interviewing SMEs to understand their areas of expertise and develop publication concepts that clearly communicate their knowledge. Meet deadlines by working with the proposal manager to establish priorities and target dates for each stage.

Create and maintain documentation for Google Data Centers. Collaborate with engineers and operational groups to define deliverables, priorities and standards. Develop and edit user guides for the maintenance and repair of new and existing servers, machines and software. Edit and restructure SOP playbooks and guides. Perform peer reviews and product procedure testing. Utilized cloud-based CMS to collaborate and manage projects. Responsible for resolving interrupts and bugs.

Develop, review and edit Boeing military aircraft training courseware. Participate in all phases of project execution such as analysis, design, development and deployment. Review and ensure quality, technical correctness and instructional soundness of draft/final interactive multimedia lesson segments. Collaborate with subject matter experts, graphic artists, programmers and designers. Active Secret Clearance.

Designed and developed marketing plans and materials materials such as flyers, videos, and newsletters consistent with brand image and logos. Developed proposals to secure new and current grants. Created SOPs and work guides for volunteers and contract staff. Wrote press releases and participated in news outlet interviews. Developed and advertised new programs and initiatives. Utilized Confluence to collaborate and manage projects. Built and maintained rapport and relationships with clients and organizations. Increased program enrollment by 40%.

Created, updated, and maintained operation and installation manuals for all products using Adobe Framemaker meeting all deadlines. Manipulated and revised graphics, product drawings, and parts lists. Developed and authored detailed work instructions and processes for various operations that conform to ISO standards and safety regulations. Wrote in a clear and concise manner to convey information effectively.

Prepared and edited documentation and supporting materials for new and existing product line manuals using Adobe InDesign. Proof-read and edited content and graphics as new changes or specifications arise. Collaborated with engineers to complete projects efficiently by deadline. Efficiently multitasked in a fast paced, deadline-driven environment. Revised master batch records. Prepared PowerPoint presentation for monthly department meetings.

Guide customers through application processes and procedures while building relationships for retention. Successfully managed customer accounts by processing payments, late collection calls, and loan applications. Assessed vehicle value according to company guidelines. Increased store profits and retention through customer relations and community marketing. Conducted field visits for delinquent accounts. Completed daily bank deposits and post office drop-offs.