Amber C. Email and Phone Number
Amber Cullen is a highly skilled Senior Business Systems & Operational Analyst with over 10 years of professional experience. She has a proven track record in identifying and resolving operational inefficiencies to drive departmental growth and enhance organizational productivity.Amber is dedicated to continual learning and mastering new technologies. She excels in designing and implementing innovative IT solutions and strategies that improve user experiences and meet business objectives.As a dynamic leader, Amber is committed to improving business efficiency. She has a natural talent for building strong relationships with business stakeholders and leaders through effective communication, collaboration, and leadership.Amber's expertise includes:• SaaS and CRM Systems: Proficient in configuring, maintaining, and optimizing various SaaS solutions and CRM systems.• Project Management: Successfully leading projects from kick-off to deployment, ensuring alignment with business priorities and on-time delivery.• Business Analysis: Skilled in gathering and translating business requirements into functional specifications and system designs.• Operational Efficiency: Proven ability to identify inefficiencies and implement solutions to streamline processes and save time.• Change Management: Experienced in developing and implementing communication and change management programs to support departmental goals.Amber consistently delivers results that contribute to organizational growth, proficiency improvements, and streamlined systems. Her dedication to excellence and continuous improvement makes her a valuable asset to any organization.
Repairify, Inc.
View- Website:
- repairify.com
- Employees:
- 123
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Sr. Business Systems AnalystRepairify, Inc.Texas, United States
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Sales Enablement Analyst | LbmVistra Corp. Nov 2024 - PresentIrving, Tx, Us -
Sr. Business Systems Analyst & Project ManagerRepairify, Inc. Jul 2022 - Jul 2024Plano, Texas, Us• Developed and owned collaboration programs, strategies, and roadmaps, ensuring adherence to IT guidelines, standards, methodologies, and frameworks, improving team alignment by 20%.• Facilitated communication between IT, Finance, and external vendors, successfully establishing timelines and expectations, ensuring project objectives were met and increasing project completion rate by 15%.• Managed multiple migrations to a unified Workday Financials platform, resulting in a 15% increase in system efficiency and a 10% reduction in operational costs.• Collaborated with cross-functional teams to gather and analyze business requirements, translating them into functional specifications and system designs, improving system functionality by 25%.• Provided technical support and troubleshooting for Workday Financials, resolving system issues and ensuring data integrity, reducing downtime by 30%. • Spearheaded the implementation of the Workday Financials module, achieving seamless integration with existing systems and reducing manual efforts by 20%.
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Sales Systems ManagerSolera, Inc. Jun 2021 - Jul 2022Westlake, Texas, Us• Created and implemented a Jira ticketing system as a central database for Global Tier 2 Sales Support requests, resulting in 65% of cases being resolved within 48 hours. • Led bi-monthly sprint prioritizations, including BRDs, UAT, and PROD releases, improving sprint efficiency and on-time delivery by 20%. Managed Business Requirement Reviews and Technical Specification Documents, ensuring deliverables were fulfilled through effective collaboration with internal customers and CRM development teams.• Managed the Outreach Solutions Implementation project from kick-off to release, resulting in a 30% increase in user adoption and satisfaction.• Implemented sales strategies to monitor performance using custom reporting and dashboards, increasing sales efficiency by 25%.• Identified gaps and implemented new business requirements and functional system specifications, scaling team growth and production programs cost-effectively, improving efficiencies by 20%.• Developed and implemented communication and change management programs with internal stakeholders, enhancing communication and reducing departmental silos by 40%.• Acted as Sales System Admin and SME for all critical Sales System technologies, providing expert support and guidance that enhanced system functionality by 20%.• Addressed inefficiencies, aligning company and departmental goals to ensure continued growth and SaaS technology adoption, resulting in a 15% improvement in operational performance. -
Technical Sales Engineer & Sales Overlay | Business TransientCvent Nov 2017 - May 2020Tysons Corner, Va, Us• Analyzed and reviewed client data, providing actionable insights to leaders that reduced data quality issues and process deviations, resulting in $1M+ in unforecasted overage revenue.• Implemented solutions and identified data inaccuracies using Excel/SQL data exports, improving data accuracy and reliability by 30%.• Managed data standardization, vendor research, data categorization, contract research, and pricing discrepancy resolution, ensuring accurate and up-to-date customer data.• Conducted detailed analysis of internal software solutions, identifying key areas for improvement that enhanced overall system efficiency by 20%.• Collaborated with Development, Implementation, and Operational teams to migrate from Salesforce Classic to Lightning, optimizing user experience and improving system functionality by 25%.• Collaborated with senior sales and product executives to identify critical business needs, implementing a pricing platform that supported the growing sales team and improved pricing accuracy by 15%. • Performed in-depth, customized client demos to enhance the sales cycle, resulting in a 20% increase in client engagement and sales. -
Account Manager | Enterprise SolutionsCvent Jan 2017 - Jan 2018Tysons Corner, Va, Us• Identified and closed sales opportunities with my clients; such as contract renewals, cross-sells, and up-sells (re: adding adt'l apps to client packages), etc.• Ensured relationships, with key decision-makers for accounts that will provide business, were continuously developed and relationships were consistently grown.• Developed and actively pursued my list of targeted Key Accounts within North America and created individual plans of action to penetrate those accounts.• Effectively and accurately managed personal revenue pipeline to maximize all business opportunities.
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Account Executive, Inside Sales | Hospitality CloudLanyon Apr 2016 - Mar 2017Dallas, Tx, Us• Generated new opportunities that led to a 3x sales pipeline to support quota attainment via outbound telephone prospecting.• Managed all opportunities through the full sales process from qualification to close• Set up and conducted online (Webex) product introduction presentations with identified contacts and decision makers at targeted companies• Documented details of identified opportunities to ensure accurate and timely follow up on opportunities, leads and prospects into Salesforce.• Managed time to strike the right balance of performing outbound calls to prospects and leads and follow up to manage sales pipeline. -
Group Rooms ManagerW Hotels Nov 2014 - Apr 2016• Managed accuracy of group and business transient reservations by working directly with Group, Business Transient, Catering and Conventions Sales Managers.• Monitored all incoming reservations via rooming list, housing bureaus, Passkey, individual call in reservations or other methods.• Ensured accuracy in billing and routing of payments, cut off dates, pick up reports, rates and suite requirements.• Collaborated directly with Hotel General Manager, Director of Revenue Management, Director of Sales & Marketing, and Group & Catering Sales Managers to forecast leads, prospective & tentative business opportunities. -
Residential Concierge & Internship (March - August 2014)W Hotels Mar 2014 - Oct 2014• Coordinated and booked residential reservations, events and functions alongside Residential Supervisors.• Executed emergency procedures and notify appropriate talent of emergencies according to established policy.• Scheduled, tracked, and followed up with building services and ensure their completion.• Provided residents with W standard "Whatever/Whenever" service.• On Call Agent - (April 2016 - December 2017)
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Bridal Coordinator, Social Media Coordinator & Guest Services RepresentativeBelfiore Salon & Day Spa Sep 2011 - May 2014• Coordinated & booked all spa service appointments for individual, group, & special event clients.• Introduced corporate policies, procedures and work rules to new spa employees.• Assisted salon leader with tracking salon retail sales.• Verified end-of-day reports against credit and cash profits.• Addressed all guest complaints and referred any escalated situations to management.
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Human Resources Intern & Administrative AssistantTexas Institute For Surgery May 2010 - Dec 2010Dallas, Texas, Us• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.• Implemented electronic filing systems and maintained sensitive electronic and paper records.
Amber C. Education Details
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University Of North TexasHospitatlity Mangament -
Collin CollegeGeneral Studies
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Rockwall High SchoolDiploma
Frequently Asked Questions about Amber C.
What company does Amber C. work for?
Amber C. works for Repairify, Inc.
What is Amber C.'s role at the current company?
Amber C.'s current role is Sr. Business Systems Analyst.
What schools did Amber C. attend?
Amber C. attended University Of North Texas, Collin College, Rockwall High School.
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