Amber Rice Email and Phone Number

❖ Manage the banking reconciliation of a top-five account (our only client to date who has moved from the beta phase to the paid reconciliation product developed by my department)❖ Built and now maintain all SOPs for my top-five account❖ Selected to work with my manager to acquire the COBRA division from another Alegeus team❖ Reconcile client bank accounts, track invoices, apply payments, and initiate ACH transfers❖ Construct/adjust SQL scripts in order to build the reporting needed to reconcile bank to system activity❖ Complete monthly and quarterly reporting, present to management, and deliver to clients❖ Analyze trends in data to identify opportunities to improve processes❖ Collaborate with Account Management to investigate, triage and resolve outstanding issues with clients❖ Implement custom funding solutions for clients as needed, most recently for the transfer of wire overages from a client's wire account to their main account❖ Prepare accounts for data migration as we transition from our old reconciliation software to Modern Treasury

❖ Reviewed invoices for appropriate documentation in order to ensure timely payment to vendors❖ Reconciled ledger accounts with financial statements❖ Managed company credit cards, verifying that all transactions were coded to the proper GL accounts❖ Processed outgoing checks, ACH and wire transfers❖ Worked closely with the sales team to make completion and payment projections on service projects❖ Assisted the controller with month-end closure processes including bank reconciliation and journal entries❖ Coordinated with the operations team to migrate financial data to the organization’s new database❖ Consulted the warehouse manager about inaccuracies in inventory pricing

❖ Completed a summer internship at the parent company of my employer in order to satisfy the senior capstone requirement at the University of North Carolina Asheville❖ Collated financial statements and submitted audit files to the external audit team on behalf of the hotels and resorts that are managed by Zealandia's hospitality division, LaTour Hotels & Resorts❖ Acquired hands-on experience in my accounting and finance coursework, including financial statements, reconciliations, accumulated depreciation, general ledger accounts and Excel PivotTables

❖ Analyzed remittance data to identify trends within over and underpaid claims, such as incorrect billing, payer penalties and processing errors❖ Coordinated with the Corporate Managed Care Analyst to make corrections to the fee schedule database❖ Conducted payment posting audits and made necessary corrections❖ Verified coordination of benefits for out of balance claims, processing resubmissions via the clearinghouse

❖ Onboarded and recredentialed practitioners in accordance with the NC Department of Health & Human Services❖ Conducted quarterly license verifications to ensure that the Medicaid Managed Care Organization adhered to all state regulations

❖ Implemented pharmacy software services such as ePrescribing for both independent and chain pharmacies at one of the nation's top clearinghouses❖ Completed EDI and ERA setup for Medicare, Medicaid, and commercial insurance entities❖ Analyzed claims and remittance data to ensure that clients received maximum payout❖ Worked closely with Account Management to organize client calls and complete projects❖ Spearheaded the project which converted 1,600 Target pharmacies to CVS during their 2016 acquisition❖ Migrated and streamlined the CHC employee knowledge base❖ Wrote the Adobe commands used to auto-populate PDF forms from the enrollment database

❖ Promoted from CSR to Escalations Representative in January 2015❖ Held a 97% customer satisfaction rating – the highest score in the Medicare Advantage division for 2015❖ Enrolled Medicare and Medicaid recipients in supplemental and replacement plans for BCBS-NJ❖ Reviewed and corrected claims for members and assisted in analyzing their EOBs❖ Provided floor support for various departments and spoke with members on escalated calls

❖ Promoted to Checking Specialist in March 2011 and to Escalations Specialist in September 2011❖ Provided floor support & spoke with customers on escalated calls to resolve emergent or high dollar needs❖ Worked with the Corporate Operations Office and Fraud Team to resolve cases of fraud and identity theft❖ Opened savings accounts such as CDs, Trusts and IRAs❖ Processed ACH and wire transactions of up to one billion dollars