Amber Decapua Email & Phone Number

Frederick, Maryland

Deliver & Grow sales and other business metrics, year over year through optimizing merchandise presentation, maintenance of the shelves, and customizing merchandise selection. Observe, mentor, and motivate staff ensuring they consistently engage customers and enthusiastically model the selling behaviors, culture, and other company initiatives.Assist with and effectively resolve employee and customer issues in partnership with the store manager. Ensure efficient execution of receiving, processing, and replenishment of products to capitalize on current and future sales trends.Observe, mentor, and motivate booksellers ensuring they consistently engage customers and enthusiastically model the selling behaviors, culture, and other opany initiatives.

Delivered exceptional customer service that ensured sales and high levels of customer satisfaction.Drive customer loyalty through successful selling of the Barnes & Noble Membership, gift cards, and other sales initiatives.Share knowledge and enthusiasm about all products, services, and promotions, and providing a personalized experience to multiple customers at the same time.Provide training and troubleshooting to customers regarding their ereader devices.

Germantown, Maryland, United States

Performed cash management procedures at registers, including refunds, discounts, assisting cashiers, and managers. Responsible for all promotional signage, keeping up with all trends and promos.

Frederick, Maryland

Oversaw daily store operations including customer service, cash handling, opening, and closing procedures,.Responsible for inventory receiving, returns, and shipping, merchandising displays, seasonal kiosks, store events, payroll, and assist store managers in training staff.

Certificate, Cybersecurity

Master Of Science - Ms, Information Technology

Bachelor Of Science (B.S.), History

Diploma