Amber D. Email & Phone Number

New York, United States

• Served as operational glue as a Product Owner, Business Analyst and Project Manager for both App design and Business Operations. Primarily responsible for planning and overseeing projects from the initial ideation.
• Oversee end-to-end program execution across teams/groups, including risk management, communication, issue/conflict resolution, and dependency management.
• Work closely with Engineering Managers and Team Leads to iron out implementation details, resourcing, and other stakeholders to create project timelines.
• By blending strategic and tactical leadership, I enable activities to achieve company strategy, alignment of teams, collaborate with cross-functional stakeholders, and deliver complex programs.
• Demonstrate critical thinking and outstanding stakeholder engagement in prioritizing initiatives with the highest impact for internal and external stakeholders.
• Update existing and create new content focused on building organizational capacity used for consulting and learning engagements.

Remotely From New York

• Some responsibilities include
• Manage, maintain, and execute the Project and development life cycle.
• Communicate with C-level management, Developers, Quality Testers, and Customers.
• Create and implement Use Case libraries for advanced managed package product(s).
• Train and lead the manual Quality Testing team (3-5)
• Experienced and successful with leading agile, waterfall, and hybrid development teams

San Francisco Bay Area

o Work with multiple levels of Ops and Sales organizations to ensure delivery of and-to-end solutions, across multiple systems and/or functional areas. o Perform business process re-engineeringo Responsible for ensuring that projects are properly planned, communicated and progressed throughout the project life cycle.o Understand, document and identify.

Primary responsibilities include troubleshooting technical issues and product variances and providing timely resolution to a client base of over 1 Million subscribers. Encourage uses of best practices to resolve production impacting issues.Implement customizations in SaaS/CRM applications and perform administrative modifications such as application.

Primary responsibilities include o Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.o Business case definition, requirements writing and review, process/flow/data base diagramming and wireframing. o Configuration, administration, maintenance and development of the Salesforce.com Platform o Contribute to.

Primary duties were to educate the customer on the product and how it may be customized to fit their individual business needs. Also played a key role in sales negotiation and deal closures. Served as Subject matter expert in several product areas. Performed technical troubleshooting of common product issues to address client relations.