Amber Drephal Email & Phone Number

- Leading a team of 15-22 associates.- Prepare and deliver onboarding and annual performance evaluations.- Conduct interviews and participate in the hiring process.- Handle associate relation issues, performance concerns, and provide feedback and recognition.- Build a culture around operational excellence of data-based decision making, accountability, driving process improvement, and continuously enhancing both internal and external client experience. - Deliver results in line with key metrics/accountabilities including: associate retention, client loyalty, revenue and gross margin objectives, and service turnaround and quality outputs.- Acquire and maintain regulatory expertise and communicating with team on changes, challenges, and opportunities. - Engage in business process improvement opportunities from conception to implementation.- Responsible for creating, monitoring, and maintaining department and internal process documentation and systems.- Encourage and foster associate development, professional growth, and provide an environment for associates to participate in process improvement efforts.- Actively participate in business planning, new service development, and other tactical departmental processes and procedures to identify service enhancement and internal productivity gains.- Maintains ongoing communication and positive working relationships with all associates, clients, business partners, vendors, and J.J. Keller departments.

- Perform duties to support and guide associates on the Service Operations Team, including deskside coaching and training.- Establish and maintain operational procedures, quality standards, and lead various project initiatives.- Manage and problem solve work load and task assignments for the operations team.- Data compilation and analysis of client information.- Daily communication with management team and collaboration with client service partners, state vendors and third-party agencies- Regulatory subject matter expert, providing guidance and sharing knowledge to ensure compliant work is completed.

Serve as the primary liaison between J. J. Keller and our clients, to perform such tasks as: - Assist with the implementation of new agreements, vehicle records, and various client specific data to ensure company and client specific processes and procedures are documented while maintaining confidentiality of client information under the FCRA, HIPAA, and other regulatory entities and adhering to internal data security policies.- Manage projects for clients after company acquisitions; ownership transfers, vehicle history reports, equipment list, etc.- Collaborate with the Service Operations team to facilitate timely and accurate completion of vehicle transactions to maintain client daily operations.- Manage client equipment database to assist in maintaining federal and local government compliance regarding title, base plate, IRP, IFTA, mileage permits, and IRS 2290 HVUT transactions.- Conduct research to educate clients and provide interpretations on various local, state and federal regulations and transactions. - Update client profile information to produce and deliver various vehicle related reports that aide the client in upholding compliance, manage work load, and preserve data integrity.- Planned various activities each month to help build morale and interdepartmental relationships (HEART Team – Helping Every Associate Rally Together).

Initiated and completed various vehicle services functions, including: - Worked with all 50 state DMV's and agencies to provide official paperwork and funds (via check, credit card, or ACH) to complete vehicle applications and transactions to produce permits, licensing, and titles for clients.- Entered driver mileage reports and fuel documents to analyze MPG data and mileage trends to ensure accuracy and federal compliance.- Filed monthly and quarterly fuel and mileage tax reports.- Processed permit creation and distribution to clients throughout the U.S. and Canada.

Supported the Warranty Manager in customer claims and inquiries on product replacements and defects. Also facilitated and communicated with various stores and shops around the United States wanting to put in product orders.

Provided customer assistance on a variety of shopping and consumer needs, floor support and clean-up, restocking and organizing products, assisted customers with rapid credit filing and ordering of products and supplies online.

Green Bay, Wisconsin Area

As a Building Manager (BM) for the University of Wisconsin - Green Bay Student Union, I was responsible for overseeing all University Union areas of operations including ticket sales, custodial work, set up and tear down of events/concerts/meetings/etc, security, food preparation, problem solving, audio/visual equipment setup, customer service, open/closing of the building and service areas, and overall knowledge of the various policies and procedures, campus events and programs. Acting supervisor to respond to any building emergency situation and take appropriate action utilizing established procedures and protocol. Served as the Lead BM Organizer of a team of 13 associates to lead and document team meetings, generate the semester and weekend work schedules, and acted as hiring committee lead.

Green Bay, Wisconsin Area

Responsible for setting up/taking down for various meetings, concerts, movies, and a variety of other events at the Union. Performed daily building custodial work, slight maintenance, basic audio and visual work, customer service and general daily duties to provide a well-functioning building.

Bachelor'S Degree, Psychology

Bachelor'S Degree, Human Development

High School Diploma

Activities and Societies: -National Honor Society Member -Peer Helpers Student Volunteer -Managing Editor of Student Newspaper -Math Team.