Amber Duan Email & Phone Number

Tallahassee, Fl, Us

• Designing and optimizing dashboards in Tableau, integrating and organizing data with Alteryx to deliver insightful visualizations that support data-driven decision-making.• Developing streamlined workflows in Alteryx for efficient data processing, improving the effectiveness of dashboard creation and reporting.• Engaging in team discussions to review and enhance dashboard strategies, contributing perspectives that lead to advancements in data visualization and analysis techniques.

Identified the servicing needs of a diverse group of customer bank clients by performing clustering analysis to group customers based on their interactions with Bank channels(ATM, digital, contact center, financial center, IVR). • Analyzed the data provided by the sponsor team by cleaning and handling missing values. Employed SMOTE to address imbalances and transformed target variables into categories.• Utilized Python environment to develop logistic regression, decision tree, random forest and gradient boosting models. Developed a machinery model with 66 percent accuracy in predicting client usage of human service channels based on previous data.• Assessed the models with a confusion matrix, sensitivity/specificity, ROC curve/AUC, and F1 score. • Meticulously documented analytical processes, methodologies, and data sources to uphold transparency and reproducibility standards.• Illustrated model outcomes via Microsoft PowerPoint to the sponsor team and recommended proactive engagement with predicted customers to encourage the adoption of automated and digital banking solutions.

• Contributed to the strategic planning, implementation, and oversight of marketing campaigns. • Accurately performed data entry for student records using iClassPro and Microsoft Excel and conducted detailed observation reports to enhance both classroom effectiveness and operational efficiency. • Developed and executed comprehensive curriculum and lesson plans for children aged 2-16, leading instructional sessions that utilized tailored teaching strategies to meet the needs of children with disabilities. • Designed visually appealing graphics using Canva and leveraged strong written communication skills to effectively correspond with community partners via email and newsletter posts.• Presented data in collaborative marketing team meetings and engaged in decision-making regarding the operation of future campaigns and events.•Led instructional sessions for children with disabilities, utilizing tailored teaching strategies to meet individual needs.

• Communicated with donors to promote the importance of blood donations and encourage them to participate in the non-profit organization’s blood drives. • Recruited donors to schedule appointments on the phone utilizing persuasion techniques. I have arranged at least 10 appointments in a 4-hour-period six times a week.• Addressed donor concerns and solved inquiries about eligibility to donate with HemaConnect’s data.• Informed donors about upcoming blood drives and publicized incentives to foster loyalty to the organization.

• Ensured logistical planning by developing up-to-date meeting notes during officer meetings and maintaining the organization of the club's Google Drive with all pertinent documents, folders, and notes.• Employed Microsoft Excel to oversee member attendance rolls and participation points. I also produced sign-in forms for every general body meeting and updated the point sheet accordingly.• Improved writing proficiency skills by sending out all emails to the public. I also oversaw engagement with email marketing campaigns by monitoring open and click rates via Mailchimp. • Presented data to the officer board to assist in decision-making in regard to engaging current and new members.

Master Of Science - Ms, Information Systems And Operations Management-Business Analytics

Bachelor'S Of Science, Health Education And Behavior