Amber Whitworth Email & Phone Number

Kyle, Tx, Us

Austin, Texas, United States

Drive homebuilder business growth by cultivating relationships from front-line to executive levels. Execute targeted sales strategies, leveraging market research to identify prospects and deliver compelling presentations. Implement comprehensive builder programs, coordinating product training and marketing initiatives. Ensure exceptional quality through meticulous job site reviews. Generate insightful sales reports, streamlined operations, and maintain precise records. Advance industry development through active participation in builder associations and community events. Demonstrate adaptability by managing diverse projects, from golf tournaments to trade shows, while staying ahead of industry trends and proactively addressing challenges.

Austin, Texas Area

Led customer-focused operations, managing a team of nine representatives handling 50 builder relationships and 14,000+ residential customers. Oversaw critical administrative functions including payroll processing, financial reporting, and bank deposits. Directed branch office activities, focusing on talent acquisition, staff development, and cultivating a positive work culture. Played a pivotal role in financial management through variance analysis and operational reporting, enhancing efficiencies and profitability. Implemented process improvements in scheduling and customer interactions, resulting in a 9%+ increase in customer loyalty metrics. Demonstrated expertise in maintaining confidentiality of sensitive financial and personnel information. Successfully completed Branch Management Training in 2021, showcasing commitment to professional growth and operational excellence.

Austin, Texas, United States

Led key account management, specializing in B2B relationships and product knowledge dissemination. Developed and conducted comprehensive training programs for customer service teams and franchisees. Collaborated with executives to achieve sales targets and improve operational efficiency. Managed IT projects, including major software upgrades and customization. Ensured Sarbanes-Oxley compliance through quarterly internal control reviews. Demonstrated strong leadership in team management, fostering a culture of exceptional customer service. Resolved complex issues, developed customer satisfaction programs, and coordinated large-scale events. Oversaw critical accounting functions, including invoicing and credit processing. Conducted workflow analyses to implement operational improvements, enhancing overall efficiency and responsiveness. Authored performance evaluations, setting high standards for productivity and accountability.

Drove annual sales exceeding $2 Million through efficient special order processing. Demonstrated exceptional responsiveness to franchisee and staff inquiries across multiple communication channels. Innovated and implemented new processes, significantly boosting customer service satisfaction. Showcased versatility through cross-training and providing backup support. Managed special order workflows, collaborating effectively with vendor partners. Resolved customer issues skillfully, while assisting franchisees in sourcing exclusive items to enhance customer experience. Ensured financial accuracy through meticulous invoice reviews. Played a key role in the successful transition to a multi-warehouse system, demonstrating adaptability and operational expertise in complex business transformations.

Managed accounts receivable with meticulous attention to detail, maintaining both electronic and hard copy records. Conducted bank reconciliations and prepared financial reports, adhering to rigorous due diligence standards. Executed deposits and payroll processing with precision, including electronic transactions and employee pay adjustments. Developed and refined internal processes to boost efficiency and productivity. Oversaw accounts for contracted schools across Texas, demonstrating willingness to travel for effective account management. Provided comprehensive training and supervision to support staff, ensuring seamless daily operations. Collaborated on billing software updates, enhancing usability and streamlining processes for improved efficiency. Showcased a blend of financial acumen, operational expertise, and leadership skills in maintaining accurate records and driving process improvements.