Amber I. Engle Email & Phone Number

• Collaborates with SME’s to gather content, define objectives, and design engaging learning experiences.
• Develop and implement instructional materials, including e-learning modules, videos, and interactive simulations.
• Analyze needs, identify gaps, & develop comprehensive curricula aligned to organizational goals.
• Evaluate and enhance learning experiences based on feedback and data.
• Incorporate innovative approaches like microlearning and gamification to boost engagement.

• Participated in the design, development, and delivery of EASE training materials – across a variety of channels and methods – including but not limited to Instructor-Led Training and eLearning solutions.
• Identified and created employee development solutions.
• Co-facilitated three-week new hire training sessions.

• Educated and engaged new hires regarding core system training, products, and services offered to the members.
• Developed training material in various forms for different learning styles, such as videos, job aids, workbooks, PowerPoint Presentations, and hands-on training systems.
• Analyzed DiSC assessments and developed personalized debriefing sessions for various departments.
• Collaborated with management and subject matter experts to identify the learning objectives and content of proposed training.
• Facilitated the core values among the partners and worked on onboarding and professional development initiatives. Leads training and develops partners to enhance the service culture of the organization.

Beavercreek

• Served as change agent with purpose of defining measurable sales target metrics.
• Inspired a young team of high school and college students to satisfy customer demands.
• Used limited payroll budget to meet requirements for store bonuses.
• Revised stocking process to improve turnover of popular items.

• Delivered excellent customer service by greeting and assisting each customer.
• Addressed customer inquiries and resolved complaints.
• Directed and supervised employees engaged in sales and reconciling cash receipts.
• Completed weekly schedules consistent with payroll policies.
• Trained staff to deliver outstanding customer service.

Huber Heights, Kettering, Enon

• Trained all new managers on store procedures and policies.
• Determined staff promotions and demotions, and terminated employees when necessary.
• Opened a new store location and assisted in recruiting and training new staff.
• Addressed customer inquiries and resolved complaints.
• Maintained daily record of all transactions.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Science - As, American Sign Language Interpreting

The American Sign Language Interpreting for the Deaf (ASLID) program provides the unique opportunity for students to develop a solid.

Certificate, Deaf Studies