Amber Edlen Email & Phone Number

The primary responsibility is to oversee and manage projects for our most valued clients, maintaining strong relationships while ensuring successful project execution. This role plays a crucial part in our organization's client retention and growth strategy.Project Execution:- Lead project teams to ensure the successful delivery of all project phases.- Monitor progress, identify risks, and implement mitigation strategies.- Ensure projects adhere to quality standards and client specifications.Client Relationship Management:- Serve as the main point of contact for Tier 1 clients throughout the project lifecycle.- Foster strong, long-lasting relationships by providing exceptional service and communication.-Regularly update clients on project status, milestones, and any relevant developments.Risk Management:- Identify potential issues and proactively address them to prevent project delays or client dissatisfaction.- Develop contingency plans to handle unexpected challenges.

Bothell, Wa

Bothell, Washington

Bellevue, Wa

This position is responsible for quoting and support internally to RSI account managers. Mainly focused on supporting enterprise account managers with named accounts. Assists with maintaining accounts while supporting internally and externally via phone, email and or in person at customer location. Responsible for directives of Inside Sales Admin position. As part of the Operations Team, is also responsible for new hire orientation and Inside Sales training and onboarding of team members. Works closely with the outside sales team on CRM training, for new and existing employees. Highlights-Recognized by Providence Hospital Information Technology Team-Winning with Teamwork 2012-Assisted with Quote Tool migration in 2012 and in 2015 -Worked with Director of Engineering to put new quote ticket process in place in 2017 - Connectwise

Bellevue, Wa

This position was funded by Trend Micro to place an individual with Right! Systems to work directly with manufacturer while driving new business opportunities through funded marketing campaigns, customer correspondence and diligent follow-up.

Responsible for customer service, phones, data entry, customer correspondence and follow up, worked closely as an assistant to the CFO and CTO on projects

Associate Of Technical Arts Degree, Business Management

Technology

Aruba Products and Solutions Check Point Sales Certified Extreme Networks Sales Professional (ESP) Fortinet Sales Certified Juniper Sales.