Amber ('Aj') Jordan, M.S., Pmp Email & Phone Number

Mountain Home, Idaho, United States

Mountain Home, Id

Lead and coach operational managers including patient registration, medical, dental, behavioral health, quality and risk management, applications management, clinical informatics, and grants. Serve as executive sponsor and coach for all Lean transformation work completed by the health center.

Boise, Idaho, United States

Plan and facilitate mastermind group of highly successful healthcare leaders who want to transform their businesses and workplaces.

Mountain Home, Id

Responsible for all aspects of quality improvement, risk management, quality-related regulatory compliance, grant opportunity development, organizational development, process improvement, data analysis, bench marking, operational improvement, project management, etc.

Boise, Idaho Area

Specializing in consulting work with Community Health Centers and other ambulatory healthcare practices, to include operational and quality oversight, comprehensive assessments, strategic planning, policy/procedure advising and development, accreditation consulting, grant writing, project management, education and training on quality improvement methodologies, and other projects as determined by MedMan clients.

Boise, Idaho Area

Specializing in consulting work with Community Health Centers, to include quality assessments, grant writing, project management, education and training on quality improvement methodologies, and other projects as determined by CHC clients.

Fairbanks, Ak

* Evaluate, assess, and facilitate improvement for all quality-of-care aspects of the 550-employee Health Services operation throughout the TCC region, which spans an area of 235,000 square miles, and includes 26 healthcare facilities and CHCs.* Oversee all aspects of the 10-person QM Division, including patient experience program, credentialing and privileging program, safety program, infection control and employee health program, quality improvement program, Meaningful Use program, policies and procedure management, accreditation oversight and project management, resolution of ad-hoc safety and quality issues, and management of the $1.6M division budget. * Identify, organize, facilitate, and/or lead training events for QM Division, clinical staff, and/or leadership staff to enhance delivery and quality of services, and to enhance professional development of the staff members.* Assist in identifying, developing, guiding, and executing quality improvement projects using the Deming-based Model for Improvement.* Serve as an Improvement Advisor and quality consultant for the Alaska Tribal Health Quality Collaborative, assisting other remote healthcare sites with improving their quality of care, learning quality-improvement skills, and delivering improved experiences for their patients.* Lead cross-functional steering committee for major organizational initiative to prepare rural sites for AAAHC (i.e. ambulatory health care) accreditation. Serve as project manager, facilitate steering committee meetings to develop detailed work plans, and determine resource needs. * Develop division-specific strategic plans to work in support of and alignment with overall organization-wide strategic plans.* Mentor and manage performance of QM team members, including monthly one-on-one meetings, stay interviews, mentoring, leadership development, and regular assessments of job satisfaction. * Ensure compliance with HIPAA, AAAHC, FTCA, CMS, and other regulatory agencies.

Fairbanks, Ak

* Overhauled data management and reporting systems to increase performance transparency and create provider-specific scorecards. Trained providers on use of data reports to improve quality of patient care, including through proactive outreach to patients who aren’t current on critical services (e.g. colorectal screenings, cholesterol tests, etc.). * Lead regular staff trainings on topics ranging from use of healthcare technologies (e.g. managing health care records, analyzing patient data) to methods for continuous business process improvement. * Collaborate with IT staff to optimize electronic health record system. Dialogue regularly with health providers to assess system weaknesses and needs; develop and implement ongoing improvements; and train staff on changes to data entry and analysis processes. * Compile data, create infographics, and generate user-friendly reports on patient outcomes for a variety of audiences, ranging from tribal members to executive leadership. * Developed partnerships with the CDC and a local Breast Cancer Prevention Center to complete a record-breaking 100+ mammograms in a single week, driving annual mammogram completion rates up from 31% to 46%. * Assist with AAAHC accreditation preparation and survey.

Fairbanks, Alaska

* Supervised all aspects of the 60-employee Behavioral Health Division, including strategic planning, budget management, and compliance. * Delivered regular training on management and goal setting, including use of scorecards to track progress against goals and regular employee check-ins to drive a culture of accountability.* Conducted analysis of department processes, resources, strengths and obstacles and fostered partnerships between departments to advance integration with medical services.

Fairbanks, Alaska

* Oversaw comprehensive diabetes prevention and treatment programs, including: patient education, direct patient care, proactive appointment follow-up, nutrition counseling, community outreach, and operation of a free fitness center. * Spearheaded efforts to achieve accreditation with the American Diabetes Association, which increased standards of care and enabled greater insurance reimbursements. * Implemented new data-driven processes to track and improve patient outcomes. Resulting improvements helped the program meet all 6 diabetes quality-of-care indicators under the Government Performance and Results Act (GPRA), vs. meeting only 1-2 indicators previously. * Managed $860K annual program budget and achieved significant financial efficiencies to allow a 300% increase in patients without additional funding. * Collaborated with IT department to introduce telemedicine visits for patients in rural areas – a service later adopted by other TCC health departments. * Led and monitored implementation of IHS Standards of Care.

Fairbanks, Alaska

* Managed all aspects of business including marketing, operations, finance, and compliance with HIPAA regulations. * Designed and implemented client-specific treatment plans, including providing healthy lifestyle and self-care education.

Colorado Springs, Co; Beaverton, Or

* Provided personal training to members as requested* Performed high-volume customer service and retail sales in a rapidly changing environment* Greeted members, check membership status and reconcile account issues* Administered Guest Fitness Profiles to guests and refer to membership counselors* Performed general administrative duties as necessary

Colorado Springs, Co

* Trained full time as a resident athlete, balancing a full schedule of training, conditioning, injury prevention and recovery, mental training, and assisting with coaching upcoming athletes. * Represented the United States in international competition including World Cups and World Championships* Designed and developed training plan in cooperation with coach and administrators * Trained younger athletes and developing coaches in mental toughness, goal setting, visualization, competition planning and resilience, physical training, and mental training * Designed and presented training for seminars and other national events* Demonstrated consistent, elite performance levels to maintain residence* 2003 U.S. National Champion in two events* First alternate, 2004 U.S. Olympic Team

Colorado Springs, Co

* Supervised and directed Strength & Conditioning Center* Marketed and provided personal training to members as requested* Introduced and mentored members through the YMCA's 12-week introductory conditioning course

M.S., Organizational Leadership, Healthcare Administration

Bachelor Of Arts (Ba), Journalism - Publishing/Multi-Media

Activities and Societies: Golden Key National Honor Society