Nation-wide audio video integration company that provides consulting, engineering, equipment, installation and programming services for commercial video and sound systems.• Responsible for managing the installation of audio and visual projects for customers, team leadership, developing and improving processes.• Hired and negotiated labor contracts for installation subcontractors. Used checklists and walkthroughs to perform quality control and validated scope progress with inspections.• Planned, managed and controlled procurements by reviewing sellers past performance history and quotes, utilizing make-or-buy analysis to define outsourced resources and reviewed invoices for accuracy to the contract. • Led cross functional teams including engineering, procurement, customer service and field operations. Managed external stakeholder expectations including customer, general contractors, architects, electricians and installation subcontractors to ensure on time delivery of equipment and installation throughout each phase of construction.• Ensured proper closing of each project by documenting lessons learned, closing all procurements, developing and communicating final project report, storing all records and gaining formal acceptance from customer.• Competencies: Budgeting, Change Management, Process Improvement, Procurement Management, Project Management, Strategic Planning, Risk Management

Global leader in elevating the customer experience by combining sight, sound, scent, social mobile and systems solutions to create greater emotional connections between brands and consumers. • Managed $750K project to build and consolidate the Sales Coordination departments from Ft. Mill, SC to Austin, TX. Built and used project schedule to control resource usage, budgeted hours, and cost. Oversaw department conversion to Oracle software. Hired and trained 22 staff utilizing collocation to develop the team. Created and implemented project SOPs. • Responsible for managing the department that processed order submissions from the sales team, maintained the integrity of the company’s existing 200,000+ customer account base, set up of new customers, created 1000 sales orders per month for fulfillment through the system, and reviewed sales contracts for completion and legal accuracy. • Led process improvement project by analyzing historical data to draft project charter, negotiated with sponsor and other key stakeholders and gained approval. Utilized requirements documentation to define scope and work breakdown structure. Used change management and negotiated adoption of revised work processes according to requirements. Project resulted in a 40% reduction in order delivery cycle time to the customer.• Competencies: Budgeting, Change Management, Process Improvement, Training, Project Management, Strategic Planning, Risk Management and Developing Teams.

Global leader in elevating the customer experience by combining sight, sound, scent, social mobile and systems solutions to create greater emotional connections between brands and consumers• Responsible for project managing the audio and video system installations for a portfolio of customers for the company. Hired and negotiated labor contracts for installation subcontractors. Managed stakeholder expectations including customer, general contractors, architects, electricians, subcontractors, engineering and procurement. Used checklists to perform quality control.• Led 4 person project team to upgrade legacy music equipment for a restaurant chain of 550 locations in the US and Canada. Assessed project constraints against expectations to set stakeholder expectations. Led retrospective meetings to identify process improvements. Wrote, with team, project summary for future roll-outs, completed project on time and budget and gained customer acceptance.• Demonstrated expertise as a Project Manager, which resulted in a promotion to Senior Project Manager in 2011. • Competencies: Project Management, Strategic Planning, Risk Management and Leading Teams.

The Trade Group is a full service custom and modular exhibit house. The Trade Group specializes in design, strategy, training, execution and lead management to help drive and maximize client's trade show marketing goals.• Managed the conception, design, engineering and delivery of trade show exhibits• Worked as an extension of clients’ marketing department by educating them on the trade show industry and growing their business through one on one customer interactions• Penetrated new market segments through lead generation programs and strategic business plans to grow customer base• Consistently exceeded annual sales quotas• Managed key client relationships and maintained at least 80% customer retention year after year • Consulted with clients on how best to spend their trade show budgets to get the most ROI for their marketing objectives• Managed the on site set-up and breakdown of trade show exhibits

TechTarget publishes integrated media that enable technology providers to reach targeted communities of technology professionals and executives in all phases of their decision-making and purchase process. TechTarget delivers measurable results that help marketers generate qualified leads, shorten sales cycles and grow revenues.• Managed online lead-generating programs for multiple clients to ensure maximum ROI from their media investment• Utilized ad placement, white papers, list rentals, e-newsletters and webcasts to create strategic marketing and lead-generating campaigns based on clients’ marketing and branding objectives • Evaluated and monitored the CTR, conversions and overall marketing performance in order to meet and exceed the program’s lead guarantee • Educated sales team on how to position Client Consulting products to help initiate sales• Worked closely with VP on departmental research and analytical reports to enhance Client Consulting product and service offerings• Trained new Client Consulting Associates