Amber Fabelico Email & Phone Number

-Supported Global Project on Management Information System alignment contributing 17% aligned KPIs across 10 countries. Properly coordinating with each country data engineer, data governance and global business standards.-Lead the Planning Phase of Global Talent Acquisition initiative to onboard an analytical CRM software that would alleviate the recruiters pain points.-Lead automation initiative for North America segment to move their process from manual forecasting, planning, analytics, and reports to migration and ingestion to an enterprise-wide strategic and operational software. -Supported a high visibility Workforce Management Program focusing on the Risk Requirements (i.e DR Plan, Tabletop Test, Access Security Baseline, etc. ) monitoring and compliance.

-Delivered Projects Successfully: Managed timelines, budget, and scope to ensure efficient project completion.-Planned & Executed: Defined project tasks, estimated resources, and created detailed work plans.-Risk Management: Proactively identified potential issues, developed contingency plans, and managed project scope changes.-Agile Leadership: Led weekly team sprints using methodologies like stories, backlogs, and Kanban boards.-Communication & Documentation: Created project schedules and meeting notes, tracked progress, and maintained comprehensive project documentation.-Team Management: Coached, mentored, and motivated team members, fostering accountability and ownership.-Stakeholder Engagement: Conducted regular meetings with management, the PM team, developers, and designers.-Quality Assurance: Collaborated with the development team during product testing.-Projects: E-commerce, Fintech, HR, Manufacturing,

-Client Relationship Management: Provided exceptional customer service to both internal and external clients, resolving disputes and offering comprehensive assistance. Managed pre-selling accounts, including database upkeep, communication of policies, and settlement follow-up.-Team Leadership & Development: Supervised staff, setting performance standards, providing training and coaching, and ensuring the quality of work delivered.-Account Management & Resolution: Overseen complex account escalations, interfacing with other departments to find solutions. Handled legal matters by coordinating with the Legal Department and ensuring up-to-date account information. Facilitated account transitions, preparing necessary documentation and liaising with relevant teams for a smooth handover.

-Offered advice and assistance to customers, paying attention to special needs or wants. -Answered constant flow of customer calls with minimal wait times.