Amber Hicks Email & Phone Number

Cypress, Tx, Us

Stockton, California, Us

As a dedicated Service Coordinator, I efficiently manage the end-to-end service request process, liaising with clients, sales teams, and management through multiple communication channels to ensure all service needs are met in a timely manner. I collaborate with vendors to confirm the prompt delivery of materials, equipment, and contractor support, while keeping all stakeholders informed on service status and addressing any concerns proactively.In my role, I provide comprehensive administrative support to the service department, overseeing the creation and management of purchase orders, maintaining critical documentation, and processing invoices for both project-related and non-project-related activities. I also coordinate and schedule service jobs, allocating technicians based on availability, expertise, and project requirements to ensure optimal resource use.I am responsible for tracking and documenting all service requests, including client information, service details, and resolution outcomes, ensuring that services are delivered safely, efficiently, and in line with both company and regulatory standards. My role involves constant collaboration with technicians to ensure they have the necessary tools and resources, while maintaining alignment with other departments, including sales and operations, to support the overall business objectives and enhance profitability.Through careful monitoring of service activities, I ensure that all projects are completed on time, meet safety and quality standards, and exceed customer satisfaction expectations, contributing to long-term client relationships and company growth.

Mandeville, La, Us

In my current position, my duties encompass the meticulous processing of subcontractor invoices, ensuring their alignment with the requisite GL codes essential for our accounting procedures. Moreover, I undertake the meticulous task of monitoring and documenting all subcontractor invoices, providing comprehensive reports as necessary. Additionally, I am entrusted with the critical responsibility of identifying, engaging, and integrating new subcontractors into our operations, a process which involves thorough auditing and maintenance of precise subcontractor records. This entails meticulously scrutinizing COI forms, W-9 forms, and relevant licenses for accuracy, leveraging specialized software such as Onspring to facilitate the seamless onboarding of subcontractors.

Mandeville, La, Us

In my role as an executive assistant, I provide invaluable support to the Senior Vice President of Operations, Vice President of Operations, and Vice President of Strategy and Support, simultaneously. My responsibilities encompass a wide array of tasks, from meticulously managing calendars and seamlessly coordinating meetings to crafting insightful reports that shape our strategic decision-making processes. I am dedicated to maintaining open lines of communication while upholding the highest standards of confidentiality.Functioning as a gatekeeper, I adeptly navigate the demands of our fast-paced corporate environment. My unique talent lies in prioritizing and directing requests to optimize productivity, fostering a cohesive operational framework among multiple high-level stakeholders.My role transcends the conventional boundaries of an assistant, evolving into a strategic partnership that drives efficiency and cultivates success at every level. I am privileged to contribute to the seamless realization of the Vice Presidents' vision and the overall growth of our organization. I have had the honor of directly supporting the Executive Vice President of Operations, the Vice President of Operations, and the Vice President of Strategy and Support in their day-to-day activities and strategic initiatives.I played a key role in a major business restructure, enhancing efficiency across 37 branches by redesigning position titles and responsibilities. I collaborated with Six Sigma teams for process improvement, managed vital communications to keep teams aligned with strategic goals, and represented the executive team in crucial meetings. My unwavering dedication, operational expertise, and strategic contributions define my role, and I'm eager to continue supporting our organization's success.

Mandeville, La, Us

As a Field Operations Workforce Manager specializing in residential solar, my role encompassed a broad range of responsibilities aimed at optimizing field crew performance and ensuring the highest standards of service delivery. Central to my duties was the development and implementation of comprehensive training programs for field crews, equipping them with the necessary skills and knowledge to install, maintain, and troubleshoot solar systems efficiently and safely. Collaborating closely with the Director, I played a pivotal role in strategic planning and operational execution, contributing to the seamless integration of field operations within the broader organizational framework. My commitment to excellence and continuous improvement drove advancements in operational procedures, ultimately enhancing productivity and customer satisfaction in the rapidly evolving solar industry.

Mandeville, La, Us

In my capacity as a Talent Acquisition Specialist, I've cultivated a track record of successful collaboration with business leaders, hiring managers, and sourcing teams to align talent requirements with optimal hiring strategies. My role entails the meticulous identification and evaluation of a diverse candidate pool, guiding them through every step of the recruitment journey while ensuring stakeholders are kept well-informed.Leveraging tools such as our ATS and external platforms, I've constructed robust candidate pipelines to cater to future organizational needs. My commitment extends to conducting comprehensive interviews and phone screens that encompass both technical and cultural dimensions, thereby ensuring candidates' alignment with Sunpro's ethos.As a vigilant overseer of candidate progress within our ATS, I provide regular updates and comprehensive reports to hiring managers, fostering transparency and informed decision-making. My proactive approach involves continuous research into emerging candidate sources, fortified by the nurturing of strong stakeholder relationships. My dedication to staying abreast of evolving recruitment practices underscores my role as a subject matter expert.

Houston, Texas, Us

In my capacity, I held the pivotal position of being the primary point of contact for customer service requests. I adeptly managed incoming inquiries, meticulously scheduled technical resources, and ensured prompt customer updates. By vigilantly monitoring alerts, I drove enhanced customer satisfaction and expedited request processing. My collaborative approach extended to effective IT resource management and the escalation of complex service requests.Moreover, I was entrusted with maintaining Autotask records, spearheading the monthly newsletter, seamlessly coordinating technician schedules, meticulously tracking mileage, streamlining purchasing and shipping procedures, and vigilantly monitoring workflow. I went the extra mile by offering technical support, engaging in light maintenance of web design, and prioritizing initiatives for client retention.Through this comprehensive role, I played a crucial part in bolstering operational efficiency, optimizing customer interactions, and contributing to the overall growth of the organization.

Aurora, Il, Us

In my capacity, I assumed a multifaceted role that encompassed a spectrum of responsibilities. This included spearheading pivotal functions such as staff recruitment and training, schedule development, performance monitoring, and employee coaching. I effectively managed a cohesive team, prioritizing security measures at the FedEx facility, overseeing documentation and distribution processes, and maintaining budgetary oversight for diverse resource allocation.I look back on my tenure with pride, having contributed significantly to operational excellence and team cohesion. Unfortunately, I made the difficult decision to leave this role due to a geographical move across the country, prompted by my spouse's career relocation. Despite this transition, the skills and experiences I gained in this capacity continue to inform my professional journey and commitment to excellence.

Aurora, Il, Us

In my role, I undertook the crucial responsibility of conducting routine facility patrols, diligently documenting activities in a comprehensive log. This meticulous approach allowed me to promptly report any irregularities, ensuring a proactive response to potential security concerns. I also engaged in valuable collaboration with management, contributing insights to further bolster security measures while upholding a commitment to delivering exceptional customer service. Through this role, I demonstrated a dedication to maintaining safety and enhancing operational excellence.

Associate Of Science - As, Psychology

Associates, Business/Corporate Communications

Certification, Medical Claims And Billing