Amber Hoffer Email & Phone Number

Seattle, Washington, United States

Puyallup, Wa

Primary duties were interacting with clients and coordinatingcommunication between doctors, assistants and the clients.Essential duties and responsibilities:• Provide top-notch customer service.• Being attentive to client and pet needs.• Identify and work compassionately with clients in various emotional states.• Work patiently with distressed, frustrated or disgruntled clients.• Answer and triage phone calls from clients.• Schedule appointments and schedule procedures.• Check-in clients.• Monitor client flow from check-in to discharge.• Monitor schedule and flow.• Client call backs.• Managing record requests between other hospitals and specialty practices.• Fill prescriptions.• Discharge patients.• Client education.• Assist in cleaning the hospital including but not limited to: keeping reception desk areaand lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors,bathrooms, exam rooms, kitchen and kennels if needed.• Process payment transactions.• Maintain proper documentation in the electronic medical record.• Relay appropriate information to/from clients to doctors and/or management.• Computer skills: Able to use Windows based computer systems, word processing, email,web search and other skills needed to effectively use the practice management softwareprogram.

Sumner, Washington

Pre-screening applicants via phone and email. Ensuring that any candidates being considered for employment meets Logic Staffing’s specific hiring criteria. Conducting interviews with potential candidates. Using my analytical critiques to ensure we are hiring top talent. Onboarding employees – Conducting New hire Orientation & Safety Training. Constantly recruiting applicants for current and future openings. Getting applicants to submit applications via our website or in person. Administrative work such as answering phones, replying to emails and ensuring we are assisting all of our valued employees and potential employees alike. Acting as a client liaison, assisting them with questions or problems via both phone and email. Ensuring we meet all of our clients staffing needs and determine any future staffing needs they may have. Placing current employees on day to day, ongoing, and temp to perm positions. Working with the Business Development team to grow our current business and assist with sales inquiries that may be received at the local branch level. Placing daily and weekly quality assurance and attendance calls to our clients. Monthly customer service visits to actual clients locations. General office and administrative duties as assigned. Other duties and responsibilities assigned as needed.

Orting, Washington

Addressed customers inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.

Sumner, Washington

Opened and closed the store, including counting cash, opening and closing cash register and creating staff assignments. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and tool appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Built sales forecasts and schedules to reflected desired productivity targets. Performed restaurant walk-through to gauge timeliness and excellent service quality. Carefully prepared weekly payroll to keep up with projected revenue for the week. Communicated well and used strong interpersonal skills to establish positive relationships with quests and employees. Regularly updated computer systems with new pricing and daily food specials. Counseled and disciplined staff when necessary. Consistently obtained highest rating from the county health department. Increased weekly revenue by 40 percent.

Kent, Washington

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolving complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand. Received and processed cash and credit payments for in store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers.

Associate'S Degree, Criminalistics And Criminal Science

High School