Amber Hope Email & Phone Number

Columbia, Maryland, US

• Lead in-house recruiting for operations comprised of corporate headquarters and seven (7) brands with more than 1675 locations in the U.S., Canada, Latin America, Kenya and Indonesia.
• Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, and placement.
• System Administrator of ATS System
• Creatively source high-caliber candidates by leveraging recruiting software, job boards, social media, cold calling and employee referrals.
• Partner with hiring managers to discern workforce needs; define job parameters; outline desired qualifications; and source, screen, interview, qualify, and select best-option candidates.
• Plan and schedule interviews for hiring managers based on availability and liaise with candidates and third party agencies directly

Conshohocken, PA, US

• Senior Corporate Recruiter with Account Management, Human Resources and Staffing experience
• Review employment applications, resumes, and other credentials. Conduct phone screens, in-person interviews, and pre-employment assessments
• Utilize feedback from hiring department to develop firm understanding of department culture and position requirements, including skills and background required for the position
• Initiate contact with qualified candidates and provide pre-employment information regarding job requirements, location, wages, benefits, and employment policies
• Extend and negotiate offers of employment. Handle job requisition design, sourcing, screening, pre- employment checks, compliance, and on-boarding
• Develop and maintain relationships with colleges, employment agencies, search firms, and other Recruiters

• Managed 250+ Call Center for the Immigration and Naturalization Services.
• Managed daily operations of multiple state inbound customer service call centers, handling up to 15 million calls annually and contracts valued over $100,000,000
• Managed all performance metrics, call center operations and staff of over 200 Customer Service Representatives, as well as security management, account management and strategic planning

• Responsible for the management of full cycle recruiting for 24 offices throughout MD, DC, PA.
• Coached managers in personal growth/development, including personal, professional, and company goals; training plan; and office profitability
• Reviewed staffing levels to identify anticipated staffing shortages
• Developed team concept and support network among all locations
• Maintained employee turnover rate of less than 5%
• Created and implemented several programs including a Monthly Quality Report, Disaster Recovery Plan, monthly newsletter, and cross-training program