Amber Hope Email & Phone Number

Columbia, Maryland, Us

Lead in-house recruiting for operations comprised of corporate headquarters and seven (7) brands with more than 1675 locations in the U.S., Canada, Latin America, Kenya and Indonesia.• Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, and placement.• System Administrator of ATS System• Creatively source high-caliber candidates by leveraging recruiting software, job boards, social media, cold calling and employee referrals.• Partner with hiring managers to discern workforce needs; define job parameters; outline desired qualifications; and source, screen, interview, qualify, and select best-option candidates.• Plan and schedule interviews for hiring managers based on availability and liaise with candidates and third party agencies directly

Conshohocken, Pa, Us

Senior Corporate Recruiter with Account Management, Human Resources and Staffing experience • Review employment applications, resumes, and other credentials. Conduct phone screens, in-person interviews, and pre-employment assessments• Utilize feedback from hiring department to develop firm understanding of department culture and position requirements, including skills and background required for the position• Initiate contact with qualified candidates and provide pre-employment information regarding job requirements, location, wages, benefits, and employment policies• Extend and negotiate offers of employment. Handle job requisition design, sourcing, screening, pre- employment checks, compliance, and on-boarding• Develop and maintain relationships with colleges, employment agencies, search firms, and other Recruiters• Ensure recruitment process is compliant with state, federal and employment laws

Managed 250+ Call Center for the Immigration and Naturalization Services.• Managed daily operations of multiple state inbound customer service call centers, handling up to 15 million calls annually and contracts valued over $100,000,000 • Managed all performance metrics, call center operations and staff of over 200 Customer Service Representatives, as well as security management, account management and strategic planning

Responsible for the management of full cycle recruiting for 24 offices throughout MD, DC, PA.• Coached managers in personal growth/development, including personal, professional, and company goals; training plan; and office profitability • Reviewed staffing levels to identify anticipated staffing shortages • Developed team concept and support network among all locations • Maintained employee turnover rate of less than 5% • Created and implemented several programs including a Monthly Quality Report, Disaster Recovery Plan, monthly newsletter, and cross-training program • Set up training programs to create a continuous learning environment • Strategic business partner to the executive team