Product Specialist
San Francisco Bay Area
As a Product Specialist for the Wix Photography suite of products, I'm an expert on our galleries, photo albums, logo maker, print-on-demand eCommerce store, and more. Responsibilities include the following:- Gather and analyze user data to provide key insights to our product team and developers, including participating in usability research and testing. - Assist and support global releases of new products and feature updates.- Triage and handle escalated user cases to… Show more As a Product Specialist for the Wix Photography suite of products, I'm an expert on our galleries, photo albums, logo maker, print-on-demand eCommerce store, and more. Responsibilities include the following:- Gather and analyze user data to provide key insights to our product team and developers, including participating in usability research and testing. - Assist and support global releases of new products and feature updates.- Triage and handle escalated user cases to identify bugs and product opportunities. - Train and educate users and agents on our products, as well as develop training materials.- Create and maintain articles for our user-facing knowledge base, Wix Help Center.- Collaborate cross-functionally with a global team using tools such as Google Suite, Jira, Tableau, Monday, Asana, and Trello. Show less