Amber Twarek Email & Phone Number

Westlake, Ohio

North Olmsted, Ohio, United States

North Olmsted, Ohio, United States

Accounting Department SME. Navigated complex situations to identify root causes in product, process, and quality systems breakdowns. Used evidence-based decision making to initiate corrective actions and develop process improvements with a focus on increased service levels to the customer. Audited and corrected financial transactions to achieve accurate reporting.

North Olmsted, Ohio

Identifies areas of opportunity in business operations including communications, cost-analysis, resource management, operating procedures, and training. Develops and implements course correction strategies. Provides support on point-of-sale software maintenance (product setup and mapping, integration of financial packages, data mining, data validation) and financial reporting.

Cleveland, Ohio

Managed and trained the workflow of fifteen direct reports, covering two Business Units encompassing over 5,000 customers. Merged two call centers into one, saving $184,500 annually with improved call response times and data input accuracy. Identified outdated procedures and developed new best practices that achieved better collaboration between Customer Service, Production, and Distribution departments. Created specialized queries in AS/400 to provide data mining and analysis for several internal departments, as well as Store Managers and Category Managers at thirty-five key accounts. Developed training guides and phone scripts for Customer Service Representatives to assist in educating customers on new products and monthly promotions. Identified under performing products and launched initiatives to increase movement, resulting in an average of 30% growth on selected items.

Cleveland, Ohio

Forecasted sales and conducted store level database maintenance in Prescient SLR software to guide daily order generation for 750 business units across four national chains and one regional grocery outlet. Tracked individual and group metrics to monitor and improve performance on product out of stocks and returns. Analyzed plan-o-grams and developed strategies for gross margin optimization based on product performance and market demands. Conducted presentations to guide Buyers in making regional specific decisions regarding sales growth opportunities in their stores.

Lakewood, Ohio

Organized processes for daily receipts reconciliation, allowing for 75% organizational growth without additional personnel. Analyzed daily sales information for a multi-unit restaurant chain. Audited the master product and accounting files within several Point of Sale systems to verify integrity of sales reporting. Automated the transfer of data between Point of Sale systems, Aspect Inventory Control software, and QuickBooks. Managed all payable and receivable accounts for twenty-five individual companies. Prepared payroll for staff of over 200. Reconciled bank accounts and provided monthly Profit & Loss and Balance Sheet statements. Conceptualized and authored Standard Operating Procedures manuals for multiple business models.

Lakewood, Ohio

Systemized daily front-of-the-house operations of a multi-unit restaurant chain. Coordinated and executed four new store openings and twelve new menu roll outs. Authored training manuals for four positions. Trained managers and in-store trainers. Negotiated vendor contracts. Coached store leaders on inventory control and auditing, labor management, and employee relations as methods of increasing profit. Built several cost analysis workbooks to assist in menu development, scheduling, and promotional analysis.