Create full service enterprise products for Disney Streaming Services Ad Platforms to help drive programmatic advertising within the Disney Real-time Ad Exchange (DRAX) product suite• Understand user needs across programmatic advertising platforms by conducting user interviews, identifying UX issues, and proposing design recommendations• Reduce operational overhead and time to onboard by creating customized in-house products • Collaborate with cross-disciplinary teams of product managers, tech leads, and developers to create impact at scale to deliver multiple solutions in a roadmap

• Solve complex problems for clinical operations by leading collaborative and interdisciplinary workshops
• Create service blueprints, user journey maps, and decision flows to document the user experience 
• Manage software engineering interns in creating a new internal product to support sharing and testing APIs across all development teams in the pharmacy space
• Facilitate introductions of major stakeholders including VPs, directors, and business leaders to a potential joint venture concept for prescription packaging design and an algorithm for simplifying medication regimens for members to increase adherence
Within 6 months of being an associate:• Shared the importance of design and the pairing model in a presentation, which subsequently resulted in an associate position and a new position for another team to implement design• Helped to create the standard of design hiring process in Pharmacy IT, conducted phone and in-person interviews, and on-boarded new employees, one of which was 'tenured' within a month. • Gathered major stakeholders that included VPs, directors, and business leaders to introduce them to a potential joint venture concept for prescription packaging design and an algorithm for simplifying medication regimens for members to increase adherence – this included initiating emails, facilitating introductions and meetings, and writing summaries.• Shared personal research from my college senior honors thesis on prescription packaging design with members of Studio H in Boston and OML for further development and research for member satisfaction strategy• Initiated introductions to other collaborators across the company, including contacts in Pharmacy Benefits Management, Core Digital Strategies, and Digital Health and Analytics.• Documented efforts in team case studies for two engagements, which were Inspire(Panacea) and COPD Management(DH&A)

• Scoped opportunities with multiple clinical pharmacology programs to serve healthcare members and documented these efforts in team case studies
• Designed user experiences to optimize key performance indicators to support leadership insights• Communicated and paired with developers to create system components to catalyze product cycle time

- Collect a good understanding of KFC brand and visual elements - Communicate with Interior Designers and Architects to correctly relay visual brand identity and implementation of 45 newly designed franchised stores- Design a playbook that incorporates all physical and visual elements of the new store designs- Use a consistent design system that is easily read and relayed to employees that are installing new fixtures- Clearly communicate small nuances to the designs that could otherwise be missed- Prepare brand book for both digital and print production at a mass scale- Input data through Microsoft Access for Architects and Designers to stay up to date on what work has been done

- Created original wireframes for the application for posting content - Help with event planning and vendors to organize a booth for Skills USA Leadership Conference in 2017 to promote the first release of the application.- Writing the blog to promote the application and engage users- Creating a landing page for the mobile application- Refine presentations used for investors including University of Louisville, Bose, Adidas, General Electric Appliances, and Haier.

- Designed User Interface and User Experience for iOS, Android, and web platforms- Redesigned the FirstBuild app with product control and newly added newsfeed for the Commercial Team to promote the business and engage community members.- Optimized a web UI Kit to be fit for mobile- Created a custom administrator dashboard for internal use of Co-Create by FirstBuild. This included the ability to moderate users, control content, create and manage challenges made by the FirstBuild administrators.- Strategized branding for a social media platform which turned into a new startup called Giddy.- Design promotional artwork including banners, flyers, posters, booth artwork, and other various print work

- Provided the right solutions and getting products into customers' hands- Created the energy and excitement around Apple products - Delivered a customer service experience that's unlike any other by exceeding expectations in Personal Setup- Discovered customers' needs by easily building rapport and careful listening- Supported store team members by providing answers to questions and soliciting a culture of feedback exchanges- Increased personal knowledge of product every day in order to match needs of the customer with the right products. - Uncovered potential business customers and connected them to the Apple Store Business Team to provide them with curated solutions in the future- Maintained visual merchandising to provide a beautiful and one-of-a-kind experience for customers in the store- Trained new team members about Apple culture and procedure to prepare them for a new kind of retail experience - Prepared for reviews and personal development by keeping track of metrics and customer feedback

- Delivered a positive customer experience and achieve daily sales goals by following AEO selling standards - Consistently drove AE brand loyalty by informing customers of each program available - Confidently provided customers with product knowledge and enhanced customer engagement to maximize sales- Provided support to fellow employees through sharing of knowledge and assisted in customer interactions when needed- Suggested key looks by incorporating latest trends and current promotions based on the customer’s wants and needs- Promoted additional brand channels like aerie to other customers by introducing new product and social media channels- Performed register sales transactions quickly and accurately- Maintained company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment was safe and presentable for employees and customers- Execute efficient and effective handling of all floorset assignments and marketing materials- Proactively resolved customer concerns in a manner consistent with company policy while maintaining a friendly rapport