Amber Keehn Email and Phone Number

Managing my family’s busy schedule, kids’ activities, school volunteering and other duties as required 😂

Managed a portfolio of mid-market and enterprise customers, delivering full-cycle customer success from onboarding through to renewal and expansion.Achieved a 95%+ client satisfaction score by executing successful onboarding and ongoing engagement strategies, ensuring high customer adoption.Drove expansion and retention initiatives, consistently exceeding Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.Conducted quarterly business reviews with VP and C-level executives, demonstrating ROI and aligning solutions with customer business goals.Developed and maintained strong client relationships, resulting in high logo retention and advocacy building.

Led onboarding projects for 25+ new clients, achieving an average 95% satisfaction rate at Go Live through effective project management and client communication.Acted as the primary contact for client escalations, resolving critical issues and driving continuous improvement in customer satisfaction.