Amber Hayes Email and Phone Number
Amber Hayes work email
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Senior leader with over 15 years experience in delivering customer driven propositions, products and experiences for some of the world's best loved brands. A strategic thinker with a creative streak, passionate about envisioning extraordinary customer experiences and hiring, mentoring and motivating teams to deliver them.Key Strengths and Achievements: Customer Experience Vision & Strategy: Translating customer needs into innovative end-to-end customer experiences aligned to the company brand, to increase customer advocacy & loyalty. Mapping and auditing customer journeys to prioritize enhancements.Communicating vision to other Senior Leaders to drive customer experience enhancements through every aspect of the business.Product innovation and delivery with a focus on retail systems and mobile applications.Leading high performing teams and creating a culture of success & innovation.Event management & design, small business development & marketing.
Gap Inc.
View- Website:
- gapinc.com
- Employees:
- 68871
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Gap Inc.Kirkland, Wa, Us
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Senior Manager - Retail StrategyGap Inc. Jun 2021 - PresentSan Francisco, California, Us
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Owner/Creative DirectorRock And Stone Weddings Aug 2017 - Feb 2021Built a successful 6 figure event business & managed day-to-day business operations, including accounting, marketing, client relationships and business development.Employed up to 5 associates and event assistants and project managed 20+ events at any given time across WA, OR & CATwo time of winner of Seattle Bride Magazine Editor’s pick award for Best Event Design (2019 & 2020) and published on Green Wedding Shoes, Junebug Weddings, 100 Layer Cake, Wedding Chicks and more.
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Manager - Product Management Team, Retail OperationsApple Mar 2015 - Jul 2017Cupertino, California, UsOwned & executed product vision and roadmap for carrier activation business within Apple's retail stores which produced over $1 billion in iPhone sales and over $300 million in annual commission revenue.Led a team to design, deploy and monitor processes & systems to ensure Apple Retail delivered a best in class retail experience for iPhone.Managed relationships with Carriers across US, Canada, Europe & Mexico and acted as the interface for business and technology teams to facilitate system integrations.Oversaw creation of resources, training & marketing collateral for Store teams and contact centers worldwide and managed relationships & communications with Field. -
Senior Program Manager, Store StrategiesApple Dec 2011 - Mar 2015Cupertino, California, UsCustomer and employee experience leadership, driving revenue growth and engagement in Retail stores.A key partner in shaping global retail strategy online and in stores, across all categories, ensuring on-time and on-budget performance, while controlling OPEX, enhancing operational efficiencies, and defining and executing industry disruptive experience principles.Relationship management of mobile carriers across EMEA.Highlights include innovation management, program design and leadership of customer sales and employee initiatives across Europe partnering with other leaders and field teams to enhance customer and team technologies/systems; and working with leadership teams on product launches and new store openings.
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National Account ManagerVodafone Jan 2011 - Dec 2011London, GbAccountable for the commercial delivery, relationship management and growth of Apple Retail & Online, a key strategic business partner for Vodafone. -
Product & Proposition Manager, Consumer MarketingVodafone Oct 2009 - Jan 2011London, GbDevelopment, design & ongoing management of Carrier propositions to drive customer loyalty.Data analysis and relationship management of support teams to drive product insights, communicate to leadership and implement ongoing fixes and enhancements.Partner management with Sales Channels to market propositions effectively and drive growth.Led Go to Market launch of Vodafone Freebees & Vodafone VIP
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Customer Experience Manager, Consumer MarketingVodafone Jul 2008 - Oct 2009London, GbStakeholder management across the Consumer business unit, accountable for developing the vision and strategy to deliver a customer experience that delighted customers, supported the brand and differentiated Vodafone from the competition.Introduced Net Promoter Score across the UK business to balance the customer with commercial metrics. Produced quarterly updates across the business on NPS results providing insight to improve advocacy.
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Customer Experience ManagerBmw (Uk) Manufacturing Ltd Jun 2007 - Aug 2008Munich, DeDeveloped and implemented a Customer Experience Strategy for the UK Dealer Network to drive acquisition, retention and customer satisfaction.Led nationwide assessment centres to recruit dedicated CRM resource in every Dealership.Analysis of customer insight to drive policy and process change.Worked with other leading brands to learn best practices in defining a premium and industry disrupting customer experience, including: Four Seasons, Hamleys Toy Store, Harrods, Virgin Atlantic & Mandarin Oriental. -
Area Sales & Marketing ManagerHonda Motor Europe Ltd Jan 2001 - May 2007Bracknell, Berkshire, GbCommenced employment as an analyst within the Aftersales division.Gained a series of promotions through various product, marketing and operations positions.Ultimately undertaking the field based Sales & Marketing Manager role, tasked with the achievement of new car sales volume, accessory attachment, Customer Satisfaction & Dealer profitability.
Amber Hayes Skills
Frequently Asked Questions about Amber Hayes
What company does Amber Hayes work for?
Amber Hayes works for Gap Inc.
What is Amber Hayes's role at the current company?
Amber Hayes's current role is Senior Leader - Strategy, Ops and Business Transformation - Gap Inc, Apple & Vodafone.
What is Amber Hayes's email address?
Amber Hayes's email address is aj****@****ple.com
What skills is Amber Hayes known for?
Amber Hayes has skills like Customer Experience, Strategy, Crm, Management, Product Marketing, Customer Satisfaction, Sales, Product Management, Mobile Devices, Sales Management, Negotiation, Strategic Planning.
Who are Amber Hayes's colleagues?
Amber Hayes's colleagues are Karry Ann, Jan Yi, Laura O., Jaime Pereira, Drew Burns, Kerwin Hy, Jess Ika.
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