Amber Camp, Cbia Email & Phone Number

North Carolina, United States

Asheboro, North Carolina, United States

As an account executive specializing in insurance for commercial high-value clients, my primary goal is to provide exceptional customer service and build strong relationships to ensure peace of mind for all parties involved. By being proactive and attentive to their needs, I strive to cultivate trust and loyalty while addressing any concerns or issues.

Greensboro--Winston-Salem--High Point Area

As a New Hire Learning Specialist, I had over 90 Customer Care Apprentices reporting to me over the course of 7 classes. I facilitated classroom materials and organized the day-by-day activities. During the on-the-job training, I oversaw the training experience by managing assigned coaches, doing call observations, and providing feedback to each new.

Greensboro--Winston-Salem--High Point Area

I partnered with clients by analyzing high-spending Small Business Cardmembers’ portfolios by providing benefits and products to help maximize their business relationship. I prepared proposals to offer solutions that address client needs while ensuring consistent high standards of “white-glove service” were achieved to grow revenue and enable spend. I.

Greensboro--Winston-Salem--High Point Area

I conducted specific training programs to help team leaders motivate, encourage, and educate team members to improve job skills. I presented information using a variety of instructional techniques, such as role-playing, simulations, team exercises, group discussions and lectures. I developed alternate training methods if expected improvements were not seen.

Virtual

I analyzed training needs to partner with designers to develop new training programs and modify and improve existing materials. I planned, developed, and provided training using knowledge of effectiveness of methods such as virtual classroom trainings, demonstrations, on-the-job training, meetings, conferences and workshops. I conducted orientation.

Greensboro--Winston-Salem--High Point Area

I handled customer inquiries relating to cobranded consumer credit cards.

Elon, NC

As a work study position during my college career, I worked as a dispatcher for Campus Safety and Police. I questioned callers to determine their location, and the nature of their problems to determine the type of response needed. I maintained access to, and security of, highly sensitive materials. I determined response requirements and relative priorities.

London, United Kingdom

I investigated events relevant to client’s products and assisted in creative support and copy editing. I completed orders and maintained stock levels of samples. I was responsible for preparing packets of scanned images of published products for clients.